Vodavi Digital Telephone User's Guide

Vodavi TelephonesStation User GuideIncludes Attendant Features

ii April 2002Directory List... 19Local Translation Table ...

84 Ring Tone2. Dial desired button number. Refer to the following chart:To disable Off-Hook Preference:1. Dial [691] on the dial pad.2. Dial [00] on t

Serial Number 85The ringing choices are as follows:3. When desired tone is selected (default ringing code is set to 00), press the SPEED button to sav

86 Software IdentificationSoftware IdentificationWhen a station dials feature code [610] on a display telephone, the system expects the next digits di

Speakerphone 87Speakerphone1. Press the ON/OFF button to ON. (An intercom dial tone will sound.)2. Press the DSS key of the desired party or press an

88 Speed Dial4. Dial the desired telephone number and include these special codes:TRANS -- Initiates a Pulse-To-Tone switchover.HOLD -- Inserts a Paus

Station/Port Fixed Number 89To store speed dial numbers:1. Lift the handset.2. Dial [661] on the dial pad.3. Dial the desired station speed number (90

90 Station RelocateStation RelocateThe Station Relocation Feature allows you to dial a code followed by the old station number to bring all the statio

Universal Day/Night Answer 91While receiving a Camp On or OHVO call:The called party may press a preprogrammed Text Message button with a specific mes

92 Voice MailWhen the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it:Dial [#5] on the dial pad

Voice Mail 93Voice Mail Transfer with ID DigitsWhile on a call and the caller on the other end wishes to leave a Voice Message for another VM user:1.

April 2002 iiiCaller ID Display (Unanswered Calls) ... 41Keypad Functions ... 4

94 Voice MailVoice Mail One-Touch RecordingWhile on an internal/external call, the Voice Mail One-Touch Recording feature allows you to press a button

Volum e Control 953. When you finish recording, press the preprogrammed VM RECORD button. The LED will extinguish and the normal LCD call information

96 Volume ControlUsing the speakerphone on an Intercom call …Using the handset on an Intercom call …Using the speakerphone on a CO call …Using the han

Volum e Control 97SINGLE LINE TELEPHONEThe volume control on the Single Line Telephone is located on the right side of the telephone. The slider switc

98 WorksheetsWorksheetsFlexible Button Programming WorksheetSpeed Dial Bin Programming Worksheet1 2 3 45 6 7 89 10 11 1213 14 15 1617 18 19 2021 22 23

Default Numbering Plan 99Default Numbering PlanDigitalElectronicAttendantSLTFunction Code911 Alert View/Delete (reqs btn) 608/608+FLASH●●Account Code

100 Default Numbering PlanAttnd Custom Message 694+[XX]+message●Attnd Day/Night/Special (reqs btn) 631 (DND key)●Attnd Directory List Programming 693●

Default Numbering Plan 101Camp On (8 btn) 620●●Clear Call Fwd, DND, Personal Msg 662●●●●CO Line (Idle) Direct Access 88+[LLL]●●●●CO Line Grp Access Co

102 Default Numbering PlanName in Display 690●●●●Night Service (reqs btn) 604●●●Off Hook Voice Over (reqs btn) 628●●Page - All Call 700●●●●Page - Ext

Default Numbering Plan 103UCD Group (grp 1-8) 550-557●●●●Unanswered CO Call Transfer 639●Universal Day/Night Answer #5●●●●Voice Mail Group (grp 1-8) 4

iv April 2002Modem... 68Voice Mail Modem Access...

104 Default Numbering Plan

www.vodavi.comIN3057-00

April 2002 vSpeakerphone ... 87Speed Dial ...

vi April 2002Digital Telephone FeaturesFLASH TRANSSPEED CONFMSG FWDMUTECAMP ONON/OFFHOLDVOLUME1234567890ABC DEFGHI JKL MNOPRS TUV WXYOPER1234567891011

April 2002 viiNumber Feature Description1Display (Executive Models only)Displays information about telephone status, dialing directories, and text mes

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911 Alert 1ABOUT THIS USER GUIDEThe features described in this User Guide apply to the Vodavi DVXPlus II/III/IV, Mach I, and XTS Digital Telephone Sys

2 911 AlertThe initial 911 Alert indications include:Audible ringing toneGreen flashing 911 ALERT flexible button LEDAutomatic LCD display of 911 call

Account Codes 3Account CodesUsing Account CodesWhen connected to an outside line call:1. Press the preprogrammed ACCOUNT CODE button (627).2. Dial acc

4 Account CodesTo enter an Account Code during a call:1. Depress the hookswitch momentarily. Call is placed on executive hold while you enter your acc

ACD / UCD 5ACD / UCDThe Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD)

6ACD / UCDACD HelpWhile on a call in progress, the following results will occur when an Agent presses their preprogrammed HELP flexible button.AGENTTh

ACD / UCD 7ACD Member StatusAny station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows:1. Dia

8ACD / UCDACD Overflow Available/UnavailableTo place a station in Available Mode:Dial [578] on the dial pad to start receiving ACD calls,-or-Press the

ACD / UCD 9To log into an ACD Secondary Group:1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX),-or-Press the p

10 ACD / UCDTo change the display to a different group:Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want

ACD / UCD 11ACD/UCD Available/UnavailableTo enter Available Mode:Dial [566] on the dial pad to start receiving ACD calls,-or-Press the preprogrammed

12 ACD / UCDSecond Method -- From an idle key telephone:The preprogrammed flexible button for the ACD group being monitored will flash, indicating the

ACD / UCD 13UCD Available/Unavailable ModeIf you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the

Vodavi Telephone Systems Quick Reference CardFIXED FEATURE BUTTONS• CAMP-ON Button -- Enables you to alert a busyparty that an outside line is on hold

14 Answering Machine EmulationAnswering Machine EmulationWhen a call is sent to your voice mailbox, you can press a preprogrammed flexible button to l

Answering Machine Emulation 15Speaker ModeThe VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the

16 Attendant FeaturesAttendant FeaturesIf your station is designated as the attendant station, the following features are available to assist you in e

Attendant Features 17Attendant Custom MessageProgram the ten custom messages for system-wide use at the first Attendant station as follows:1. Dial the

18 Attendant FeaturesAttendant must go idle after programming a message before another message may be programmed.4. Press the HOLD button to enter the

Attendant Features 19Attendant Directory List ProgrammingThe Attendant can program up to 200 names in the directory list. When the directory list is a

20 Attendant Features2. Press TRANS.3. Enter the 3- or 4-digit station intercom number.4. Press the MUTE button.5. Enter the name (up to 24 characters

Attendant Features 21Local Translation TableThe following procedure is used to associate names to the Local Number/Name Translation Table number only.

22 Attendant FeaturesSpeed Dial BinThe following procedure is used to associate names to a system speed dial bin only.To add names to a System Speed B

Attendant Features 23Attendant OverrideWhen Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not

Quick Reference Card Vodavi Telephone SystemsPLACING AN OUTSIDE LINE ON HOLD• If your system is programmed for ExclusiveHold Preference, press the HOL

24 Attendant FeaturesAttendant Speed Dial - System StoringSystem Speed numbers must be entered by the first programmed Attendant. If an Attendant is n

Attendant Features 25Attendant UnavailableThe Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unav

26 Background Music (Optional)Background Music (Optional)To activate Background Music:1. Dial [632] or press the preprogrammed BGM flexible button. Th

Call Back 27Call BackA station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the cal

28 Call CoverageCall CoverageThe Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call co

Call Coverage 29One of the following messages will display after the call is answered.Non-network system or in same Node:Network system with call pass

30 Call ForwardCall ForwardThe Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated statio

Call Forward 31Call Forward - External (Off-Net)Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Cal

32 Call ForwardTo activate Follow Me Call Forwarding:1. Lift the handset or press the ON/OFF button.2. Dial the Follow Me Forward code [642] on the di

Call Park 335. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or H

Vodavi Large Screen Telephone Quick Reference CardLarge Screen Display FeaturesThe Elite digital 30-button model provides a7-line by 16-character disp

34 Call ParkTo retrieve a Parked Call:Dial Personal Call Park location code [438] on the dial pad,-or-Press the preprogrammed PERSONAL PARK button. A

Call Park 35SINGLE LINE TELEPHONEThe SLT operation uses the same procedures as used in the Digital Telephone operation described above, except there i

36 Call PickupSINGLE LINE TELEPHONETo place an outside call on hold and consult with, page, or call an internal party before transferring the outside

Call Pickup 37SINGLE LINE TELEPHONETo use Directed Call Pickup:1. Lift the handset.2. Dial [#1].3. Dial station number of ringing telephone.Group Call

38 Call TransferCall TransferOutside lines can be transferred from one phone to another within the system. The transfer can be either screened (announ

Call Transfer 39Screened TransferTo conduct the transfer, while connected to an outside line:1. Press the station button where call is to be transferr

40 Caller ID DisplayUnanswered CO Call TransferWhile idle or on an internal/external call and an incoming or transferred CO call is ringing at your st

Caller ID Display 41Caller ID Display (Unanswered Calls)An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the s

42 Caller ID Name/NumberCaller ID Name/Number This feature allows you to program a flexible button [653] to view both the number and name on the LCD w

Calling Station Handsfree Mode Override 43Calling Station Handsfree Mode OverrideThis feature enables a calling station to override a called station’s

Quick Reference Card Vodavi Large Screen TelephoneAfter selecting FEATURES on the main menu, thefollowing options will display:Call ForwardPage -- Int

44 Camp OnCamp OnA station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call,

CO Line - Access 45If you do not have a CAMP ON button:Go on-hook with your present call, the Camp On call will ring through,-or-Place the present cal

46 CO Line QueueSINGLE LINE TELEPHONETo access an outside line:1. Lift the handset.2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number).3. D

Conference 47ConferenceConference CombinationsOnly stations that have conference enabled can institute a conference.Add-On Conference -- Up to eight i

48 ConferenceTo exit a Conference (controller only):For a Single-line conference …1. Press the ON/OFF button to ON.2. Press the MUTE button, then repl

Conference 49To terminate a party during a Conference call:1. Press the line button of the party you wish to drop.2. Replace the handset or press the

50 Dial-By-NameDial-By-NameThe system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been pr

Directory Dial 51When the system finds a unique numeric match to the name being dialed, the call will be placed to the station matching the name.The i

52 Directory Dial3. The alphabet is represented on the keypad as shown:Names beginning with the letter chosen will show on the LCD display.4. Dial []

Do Not Disturb 53To transfer a call using Directory Dialing while on a call:1. Press the TRANS button.2. Dial the Directory Dial Code [680] on the dia

Vodavi Telephone SystemsStation User GuideApril 2002 - Issue 1 P/N: IN3057-00

54 Executive OverrideTo cancel One-time Do Not Disturb:Replace the handset. The DND button LED will extinguish and DND will be cancelled.SINGLE LINE T

Flash 55FlashWhen connected to an outside line:Press FLASH to disconnect the outside line and reseize an outside line dial tone.» » » 8-button telepho

56 Group ListeningTo erase a flexible button:1. Press SPEED twice.2. Press the flexible button to be erased.3. Press FLASH. A confirmation tone will s

Headset Mode 57Headset ModeA modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place)

58 IntercomIntercomUsing an Intercom Button To program a Flexible Button as an Intercom Button:1. Press the SPEED button twice.2. Press the desired fl

Intercom 59Answering an Intercom CallDepending on the position of your intercom button signal switch, answer the intercom call as indicated:H Mode (No

60 IntercomTo use Intercom Transfer with DSS Buttons:1. Receive or make an intercom call using a DSS button.2. Press the TRANS button. An intercom dia

Intercom 61In the P mode (LED flashes), you will hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in pr

62 Keyset ModeKeyset ModeThis feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone.This setting i

Last Number Redial 63At an idle station:1. Dial the Keyset Mode code [648] on the dial pad,-or-Press the preprogrammed KEYSET MODE button, the followi

ICopyright © 2002 VODAVI Technology, Inc.All Rights ReservedThis material is copyrighted by VODAVI Technology, Inc. Anyunauthorized reproductions, use

64 LCR OperationIf that line is busy, the system will select another line from the same group and redial the number.If no lines are available in the s

Loop Key 65CO Line Queue CancelTo cancel a Call Back Request:1. Dial the CO Line Queue Cancel code [626] on the dial pad.2. Replace the handset or pre

66 Message WaitExample -- 4606037 represents a voice mail button (group 1) for VMID 6037 that is in the system with the centralized voice mail install

Message Wait 67To answer a message waiting indication:If your MSG button is lit, you have a message waiting for you. The first message left is the fir

68 ModemModemVoice Mail Modem AccessYou can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem.To

Name In Display 69Name In DisplayEvery extension (Key or SLT) has the capability to program your name so that people using display telephones will see

70 Night ServiceSINGLE LINE TELEPHONETo create your name:1. Dial [690] on the dial pad.2. Enter the name (up to 7 characters may be entered) by using

Off-Hook Voice Over (OHVO) 71Off-Hook Voice Over (OHVO)While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcem

72 Off-Hook Voice Over (OHVO)The calling OHVO station is not connected or able to hear the called station’s conversation (connection only allows calli

Outside Calls 73Outside CallsPlacing an Outside Line on HoldIf Exclusive Hold Preference is programmed, press HOLD once for Exclusive Hold or twice fo

April 2002 iContents911 Alert... 1Account Codes ...

74 PagingPagingIf you are given the ability to make page announcements:1. Lift the handset or press the ON/OFF button.2. Dial a three-digit paging cod

Personalized Messages 75Paging - Meet MeTo request another party meet you on a page:1. Dial the desired three-digit paging code.2. Request the party t

76 Personalized MessagesTo cancel a pre-assigned message:1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.2

Personalized Messages 77To use a unique custom message:1. Dial [633] on the dial pad.-or-Press a preprogrammed PERSONAL MESSAGES button.2. Dial a vali

78 Personalized Messages[15] = At Home Until: HH:MM xm[16] = On Break Until: HH:MM xm[17] = At Lunch Until: HH:MM xm3. Enter the date/time on the dial

Personalized Messages 79Scrollable Canned MessagesThe Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through

80 Personalized MessagesTo cancel the message:1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.2. Replace t

PBX/Centrex Codes on a Flex Button 81PBX/Centrex Codes on a Flex ButtonFor one-button access to Centrex or PBX features:1. Program Centrex or PBX code

82 RedialRedial a Saved Number1. Press the SPEED button.2. Press the [ ] key. The saved number is automatically dialed.Repeat Redial When you place a

Ring Down / Hot Line / Off-Hook Preference 83To cancel the operation:Press the preprogrammed REDIAL flexible button. A confirmation tone will sound an