Vodavi Starplus Triad-S Specifications

Feature Package 3TRIAD-SProductDescriptiona new dimension in business communications

March 2001 viiSpeed Dial - Flash ... 2-69Speed Dial - Sta

Station Message Detail Recording (SMDR) 2-71Station Message Detail Recording (SMDR)The Triad-S System provides details on both incoming and outgoing c

2-72 Toll Restriction (Table Driven)To l l R es t r ic t i on ( Ta b l e D r i v en)The sy stem pro vid es a f lexib le me ans of p roviding toll rest

Uniform Call Distribution (UCD) 2-73Agent Queue Status DisplayThe Agent Queueing Status allowsUCDagents to view stations of a UCDgro up on their d isp

2-74 Uniform Call Distribution (UCD)Incoming CO Direct RingingCO Lines can be programmed to ring directly in to a UCD group. When allagents are busy a

Universal Day/Night Answer (UDA/UNA) 2-75Recorded Announcements (RAN)Recorded announcement devices can be assigned to provide up to eightdifferent mes

2-76 Voice Mail Groups (VM)Disconnect SignalTo avoid Voice Mail ports from being unavailable as aresult of CO linecallers abandoning the call ornot ex

Volume Control Bar 2-77If a button was not programmed, a voice mail message w aiting indicationdisplays on the MSG WAIT button as a normal message wai

2-78 Volume Control Bar

3Single Line TelephoneFeaturesThe Single Line Telephone features of STARPLUS Triad-S are listedand described in alphabetical order. An abbreviated fea

viii March 2001Call Forward ... 3-6Call Pick-U

SLT Features Index 3-3SLT Features IndexSingle Line Telephon es (SLTs) have access to most system and stationfeatureslisted in theprevioussection; how

3-4 SLT Features IndexLLOOP INTERRUPT OPTION •• NMM ESSAGE WAITING •• NMESSAGES - PERSONALIZEDMESSAGES - CUSTOM •• NNNIGHT SERVICE •• NOOFF-HOOK PREFE

Account Codes 3-5Account CodesSLT stations may enter an account code to identify calls forbilling/tracking purposes. The account code may be entered b

3-6 Automatic Line AccessAutomatic Line AccessSLTs m ay h ave their station pro grammed to access a pa rticu lar CO Line,such as a private line or a l

Call Pick-Up Directed 3-7Call Pick-Up DirectedTone ringing intercom calls, Initial Ringing CO calls and transferredoutsidelinecalls to specific statio

3-8 Conference With Personal ParkCo nfe rence With Pers onal ParkSingleLine Telephones (SLT) can initiate a conference between twooutside (CO) calls.

Intercom Calling 3-9Intercom CallingSingle line telephones can make and receive intercom calls.Loop InterruptThe Loop Interrupt feature enables single

3-10 MessagesMess agesPersonalizedEach SLT station can select a pre-assigned message to display on the LCDof the Digital Terminal receiving that messa

Off-Hook Preference 3-11Off-Hook PreferenceSLTsmayaccessaparticularCOLinesuchasaprivatelineoralinefromaGroup of CO lines upon going off-hook. This is

3-12 Speed Dial - StationSpeed Dial - Statio nAn SLTuser may programupto20 speed dial numbers.Eachspeed dialnumber can b e u p to 24-digits in length

March 2001 ix911 Attendant Alert ... 4-4Alternate Position ...

Tr a n s fe r Re c a ll 3 - 1 3Tr a n sf e r Reca l lScreened and unscreened tran sfers recalls the initiatin g pa rty ifunanswered for a programmable

3-14 Voice Mail Groups (VM)

4Attendant FeaturesThe Attendant and Attendant(s) with DSS/DLS features of theSTARPLUS Triad-S System are listed and described in alphabeticalorder. A

Attendan t Features - In dex 4-3Attendant Features - IndexTable 4-1: Attendant Features/Software PackagesFeaturesStdPkgACDPkgAdditionalEquipmentATTE N

4-4 Atte ndant Fea turesAttendant Features911 Attendant AlertThe 911 Attendan t Alert feature allows Attendants with a 911 flexiblebutton to be alerte

Attendan t Features 4-5Display TimerThe Attendant Display Timer changes the way in which multiple callsringing at the Attendant station are displayed.

4-6 Atte ndant Fea turesPositionThe system identifies three maximum programmable stations asAttendants for linerecalls and Attendant features. The fir

DSS/DLS Fe atures 4-7DSS/DLS FeaturesBusy Lamp Field IndicatorsEach station key on the DSS console has a corresponding indicator thatshows whe ther th

4-8 DSS/DLS FeaturesRelease KeyAllowsthe Attendant to disconnect calls while off-hook, speeding upcallhandling time.Tr an sf er Se a rchAllows the Att

x March 2001ACD Call Qualification ... 5-17ACD Group Member Status ...

DSS/DLS Fe atures 4-9DSS Console Map #1 -- By default 12 CO Lines and 32 Stations, 100-131.This provides a default layout of a12 X 32 configuration.Fi

4-10 DSS/DLS FeaturesDSS Console Map #2 -- By default has 32 Stations, 100–131. All buttonsare flexible and can be changed by the station user. This m

5Digital StationOperationThe Triad-S System hasa variety of features andflexible programming,allowing each telephone user to program the telephone to

Introduction 5-3IntroductionEach Triad-S System provides the all the keys, indicators, and featuresdescribed.Handset and Speaker arelocatedattheleftsi

5-4 IntroductionDigital Telephone DescriptionFigure 5-2: Digital Key TelephoneVOLUMESPEEDHTPCAMP ON CONFMSG FORWARDFLASHTRANSHOLDSTA 153JUL 21 9912:3

Introduction 5-5Table 5-1: Digital Key Telephone ButtonsNumber Feature Description1Display(Ex ecu tiv e Mo del s on ly )Displays inform ation about te

5-6 IntroductionFlexible Buttons provideaccess to idle outside lines, DSS/BLF forinternal stations, access speed dial numbers and activate features. T

Introduction 5-7Digital Numbering Plan* Features available with optional softwareTable 5-2: Digital Telephone NumberingPlanACD* Age nt Help 574 L ast

5-8 Account CodesAccount CodesWhen connected to an outside line call:1. Press the pre-programmed ACCOUNT CODE button .2. Dial account code up to 12-di

March 2001 xiFlash ... 5-48Flexi

Answering a Recall 5-9Entering an Account Code Prior to a CO Call1. Press p re-programmed ACCOUNT COD E b utton b efore accessing aCO line.2. Dial the

5-10 Answering Machine EmulationAnswering Machine EmulationWhen a call is sent to a voice mailbox, the station associated with th at canpress a pre-p

Answering Machine Emulation 5-11ConditionsTheusermusthaveanElectronicorDigitalKeyset.Thekeysetmusthaveapre-programmedANSWERMACHINEflexbutton.Aftert

5-12 Automatic Call Distribution (ACD)Automatic Call Distribution (ACD)The ACD feature is available withoptional software. When purchased,Uniform Call

Automatic Call Distribution (ACD) 5-13ConditionsUp to five messages can be left at any supervisor station.The supervisor can cancel a Help request s

5-14 Automatic Call Distribution (ACD)Secondary GroupTo log in an ACD Secondary Group:Dial LOGIN CODE [582] on the dial pad, followed by the desired A

Automatic Call Distribution (ACD) 5-15secon dary m ember.ACD Agent Queue Status DisplayFrom an idle key telep hone:1. Dial [567] on the dial pad,-or-P

5-16 Automatic Call Distribution (ACD)From an idle key telephone:The pre-programmed flex button for the ACD group being monitored isflashing at 240 ip

Automatic Call Distribution (ACD) 5-17Making a Station UnavailableDial [566] on th e dial pad,-or-Press the pre-programmed AVAILABLE/UNAVAILABLE butto

5-18 Automatic Call Distribution (ACD)The QUALIFY button is programmed using a flex code [570+##] oraspeed bin number [570+YY]. The speed bin number

xii March 2001Personalized Messages ... 5-76Personalized Messages -

Automatic Call Distribution (ACD) 5-19ConditionsThe ACD Group Members Status display is updated at the time thecode is dialed.If an agent made a cal

5-20 Automatic Call Distribution (ACD)5. Replace handset or press ON/OFF button.Removing Call Forwarding1. Lift handset or press ON/OFF button.2. Pres

Automatic Call Distribution (ACD) 5-21A supervisor logging in is first placed in Wrap-Up modebeforereceiving an ACD call.If a supervisor attempts to

5-22 Automatic Call Distribution (ACD)ConditionsSupervisors are granted the Barge-In option if they log in at a stationwith the ACD Supervisor Barge-

Backg round Music (Optional) 5-23ConditionsTo receive the S uperv isor’s Queue Status display, the station must beloggedinasaSupervisoranddialtheflex

5-24 Ca ll BackConditionsWhen you pick up the handset or press the ON/OFF button, music isdiscontinued au toma tically.Once the headset is enabled,

Ca ll C overage 5 -252. The Coverage station then presses their flashing COVERAGE flexiblebutton,-or-Presses the ON/OFF button,-or-Lifts the handset i

5-26 Ca ll ForwardCall ForwardAll CallsForwarding All Calls1. Lift handset or press ON/OFF button.2. Press the FWD button or dial [640].3. Dial theAll

Ca ll F orwa rd 5 -27If a CO Line rings into a station with both Station and Preset CallForwarding, Station Call Forwarding takes precedence. Once th

5-28 Ca ll ForwardBusy/No AnswerForwarding All Calls1. Lift the handset or press ON/OFFbutton.2. Press the FWD button or dial [640].3. Dial the Call F

March 2001 xiiiCalling Station Tone Mode Option ... 6-12Call Park - Pe rsonal ...

Ca ll F orwa rd 5 -29Activating Follow-Me Call Forwarding1. Lift the handset or press ON/OFFbutton.2. Dial theFollow-Me Forward code [642] on thedialp

5-30 Ca ll ForwardRemoving Follow-Me Call Forwarding (off-site location)1. Dial into the system on aDISA or TIE trunk. Enter the DISA accesscode, if a

Ca ll F orwa rd 5 -31No AnswerForwarding All Calls1. Lift the handset or press ON/OFFbutton.2. Press the FWD button or dial [640].3. Dial the Call For

5-32 Caller ID Name/NumberThe call to a station is not answered until the outgoing CO Line isseized and the digits are out-pulsed. The calling Statio

Calling Sta tion Tone Mode 5-33ConditionsWhen enabled,thisdisplay overrides transfercall LCD messages, ACDRing messages, Call Pickup messages, and An

5-34 Call Park (by Station Nu mber)Call Park (by Station Number)While connected to an outside line:1. PressTRANS button.2. Dial [439] + XXX (station n

Call Pick-Up 5-35Call Pick-UpDirectedA station can pick up a tone ringing intercom call, transferred, incomingor recalling outside lineto a specific u

5-36 Call TransferCall TransferOutside lines can be transferred from one phone to another within thesystem. The transfer can be screened (announced)or

Ca mp-On 5-37Camp-OnIf you call a station that is busy an d wish to alert them to your call:1. Press the CAMP-ON button. Called station receives one-b

5-38 CO Line Acce ssCO Line AccessAccessing an Outside Line1. PressidleCOlinebutton,POOLbutton,-or-Dial CO line group access code or LCR access code (

xiv March 2001Day/Night/Special Mode ... 7-10Directory Dialing ...

Conference Combinations 5-39Conference CombinationsOnly stations that have conference enabled can institute a conference.Add-On Conf erence -- Up to

5-40 Conference Combinations3 -- Press CONF and hang up or pressthe ON/OFF button to leave theother conference parties still connected in an unsupervi

Dial By Name 5-41Dial By NameThe system lets station users dial extension numbers by entering thename of a person prog rammed for that station . The s

5-42 Directory Dialing - StationsConditionsThe sy stem d ials the s tation that ma tches the dialed name when aunique match is found. If multiple nam

Direct ory Dia ling - St ations 5 -43Viewing the D ire ctory List1. Dial theDirectoryListdialcode[680] onthe dial pad,-or-Press the pre-pro gram med f

5-44 Directory Dialing - Stations3. Dial [✳]onthedialpadtoscrollup(nextentry)throughthelist,-or-Dial [#] on the dial pad to scroll down (previous entr

Direct Inward System Access (DISA) 5-45Direct Inward System Access (DISA)1. Call the phone number the system administrator specified as theDISA line.

5-46 Executive OverrideRemoving Do Not DisturbPress the pre-programmedDND button ordial[631].The button LEDextinguishes and DND cancels.ConditionsCal

Executive Override 5-47ConditionsAn errortone occurs:-If the called party is in aconference.-If the called party is already on an OHVO call.- If the

5-48 Executive/Secretary PairingExecutive/Secretary PairingThere are four setsof Executive/Secretary pairings available. When theExecutive station isb

March 2001 xvAICLIDGeneralDescriptionSystem Configuration ... A-3

Flexible Button Assignment 5-49FEATURES -- When this button ispressed, it activates a particularfea ture, thus eliminating the need f or dia ling the

5-50 Fle xible Button AssignmentTa ble 5-3: Digital Station - Flex Button Programming Codes* Features available with optional software†IDX= Index numb

Forw ard Ove rride 5 -51Forward OverrideThe Forward Override feature letsa user reacha busystation that isbusyforward, no answer forward or all call f

5-52 Headset ModeWhen placing the handset on-hook to full speakerphone operation, itis norm al to hear a squeal caused by a udio f eedback. To elimin

Ho t Key pa d 5-53Hot KeypadThe Hot Keypad feature enables a station userto activate thetelephoneby dialing digits or pressing telephone buttons witho

5-54 ICLID Unanswered Call Management TableICLID Unanswered Call Management TableAn Unanswered Call Management Table with 100 entry capacity for theTr

Incoming CO Call Transfer 5-55For Next I tem in this Entry:1. Press the MUTE button to toggle to the next item.2. Press the ON/OFF button to exit the

5-56 Intercom ButtonsConditionsCalls may be forwarded to any available station, ACD/UCD group,Hunt Group or VM Group.Destination station must have a

Intercom Buttons 5-573. The called stationthen presses the flashing intercom button toanswer the incoming intercom call. Once thecall isanswered,thefo

5-58 Intercom ButtonsIntercom Call ingPlacing an Intercom Call1. Press the DSS button of the party to be called (if programmed at yourphone),-or-Dial

xvi March 2001

Keys et Mode 5-59Intercom TransferUsing Intercom Transfer without DSS Buttons1. Receiveormakeanintercomcall.2. Press the TRANS button. Intercom dial t

5-60 Keyse t ModeATH or ATHX (X = 0 or 1) -- This is the modem on hook/off hookcommand. ATH or ATH0 forces the telephone to the on hook statefrom its

Last Number Redial (LNR) 5-61ATHorATH0 causes an on hook event. ATH1 must be specified to gooff hook.Default mode is inactive.AT or ATZX (where X =

5-62 LCD Display - ContrastLCD Display - ContrastThere are four contrast adjustments available to the user to adjust theLCD for different lighting lev

Mailbox Buttons 5-63If an LCR Queue Call Back is activated an d you wish to cancel that callback request:1. Dial theLCR Queue Cancel code, [626] on th

5-64 Meet Me PageMeet Me PageRequesting Another Party Meet You on a Page1. Dial th e d esired 2-digit or 3-digit paging code,-or-Press pre-programmed

Mute Key 5-65Answering a Message Waiting IndicationIf your MSG button is lit, you have a message waiting for you. The firstmessageleftisthefirstonecal

5-66 Name in DisplayName in DisplayEvery extension (key and SLT) allow users to program their name so thatpeople using display telephones s ee the nam

Night Se rvice 5 -67Night ServiceThe Night Service feature[604] provides a meansto put the system innightmodefromanykeysetorremovethesystemfromnightmo

5-68 Of f-Hook Voice Over (OHVO)Off-Hook Preference ProgrammingIf your phone is programmed for Off-Hook Preference and were given theability to enable

STARPLUS Triad-SProduct Description ManualPart Number: 5050-11 Issue 3.2 - March 2001TM

xvii March 2001Digital Enhanced (8-Button) Telephone ... 2-43Digital Executive (24-Button

Of f-Hook Voice Over (OHVO) 5-69Placing an Of f-Hook Voice Over C allWhen an OHVO station calls a busy OHVO station and a busy tone isreceived, the ca

5-70 Of f-Hook Voice Over (OHVO)The OHVO receiving station may press apre-programmedMessagebutton to respond to the voice over announcement without be

One -Touch Recordin g 5 -71The calling station of an OHVO call must remain off-hook to receivesilent messages. The calling station's voice trans

5-72 One-Touch Re cording2. Once the system connects to the station, the user’smailbox,thef lexib le button LED lights solid green and the LC D disp l

Out side Call 5-73Only the initiator of a conference can invoke/remove the recordfunction during a conference.A conference warning tone is not given

5-74 PagingPagingIf you were given the ability to make pageannouncements:1. Lift handset or press ON/OFF button.2. Dial the paging code,-or-Press pre-

Pa rk - P er so na l 5 -75Park - Pe rsonalEachstationinthesystemcanplaceacalltoapersonalparklocationandlater retrieve that call fromthe originating st

5-76 PBX/Centrex TransferPBX/Centrex TransferWhile connected to an outside line (PBX/Ce ntrex):1. Press the FLASH button. Receive transfer dial tone.2

Personalize d Messages 5-77Personalized Messages - CustomEach station can select from ten possible custom messages to display onthe L CD of a key tele

5-78 Personalized MessagesActivating a Messagewith a Custom Return Time or Date1. Dial the Message Access code [633] on the dial pad.2. Then dial the

xviii March 2001

Personalize d Messages 5-79Personalized Message Code on a Flex ButtonYou can program the code [633] onto a flexible button to speed access ofpre-s ele

5-80 Pulse-to-Tone SwitchoverOn TripOn Va cationReturn AMReturn PMReturn Next WeekReturn Tomorrow4. WhenthedesiredmessageisshownontheLCDdisplay,

Repea t Re dia l 5-81Repeat RedialThe Repeat Redial feature letsa digital key station redial abusy orno-answer number at specific intervals. The user

5-82 Ring ToneActivating a RedialPress the pre-programmed REDIAL flexiblebutton,-or-Press the ON/OFF button,-or-Lift the handset, line is seized and n

Ring Tone 5-833. When the desired tone is selected(default ringing code is set to 00),press the SPEED button to saveit as thetone to present when thes

5-84 Save Number Redia l (SNR)The tone selected provides TONE ringing normal or muted to thestation whenever the station is commanded to tone ring (i

Speakerphone 5-85Speakerphone1. Pres s ON/OFF button to ON. Intercom dia l tone is heard.2. Press the Volume Bar to change the tone volume. The follow

5-86 Speed DialSystem Speed NumbersThe first programmed attendant must enter the System Speed numbers(020 to 999). If an attendant was not specified,

Station Relocation 5-87Station RelocationThe Station Relocation Feature lets a user unplug their station and plug itinto another location. Dialing a c

5-88 Text Messag ing (Silent Response)Text Messaging (Silent Response)The Text Messag ing feature lets a station user use text messages inresponse to

March 2001 xixKey Station Features/Software Packages ... 2-3Flex Button Programming Codes .

Text Messaging (Silent Response) 5-89ConditionsIf the station receiving thetext message response was doing acamp-on, it receives a short burst of ton

5-90 Uniform Call Distribution (UCD)Uniform Call Distribution (UCD)Eight Uniform Call Distribu tion (UCD) groups can be programmed, eachcontaining up

Uniform Call Distribution (UCD) 5-91UCD Overflow Station - Forwarding AssignmentsThe UCDOverflow Station Forwarding feature enables UCD callsreaching

5-92 Universal Day/Night Answer (UDA/UNA)Universal Day/Night Answer (UDA/UNA)Incoming CO lines can be programmed for Universal Day Answer (UDA)or Univ

Vo i c e M a i l G r o u p s ( V M ) 5 - 93Voice Mail Gro ups ( VM)Forwarding Callers to Your MailboxIntercom and Transf erred C O callers may be rout

5-94 Voice Mail Groups (VM)3. Dial the desiredparty’s VMID (Mail Box location) and go on-hook. Thesystem makes the connection to an available Voice Ma

Volume Control Bar (DKT ) 5-95Volume Co ntrol Bar (DKT )There is a volume control bar below the keypad to control the ringing,handset, and speakerphon

5-96 Zap ToneReceiving a page announcement...Receiving an inco ming tone ringing Interco m or CO call...Zap ToneThe Zap Tone feature enables ACD agent

6Single Line TelephoneOperationThis c hapter of the manual contains the following types ofinformation on Single Line Telephones (SLTs):Illustrations

xx March 2001Verified Account Codes (FLASH 3 1) ... C-24CO Line Programming (FLA

Introduction 6-3IntroductionFeatures pertaining to the Single Line Telephones are listed anddescribed in alpha betical ord er. The following illustrat

6-4 Introduction2701 Type 2702 Type w/ Message Waiting Lamp on Top2703 Type with Message Waiting Lamp 2704 Type with Flash KeyFigure 6-1:2700Series SL

Introduction 6-5* Features available with optional softwareTable 6-1: SLT Numbering PlanAccount Code Enter 627 Message Wait 623ACD* Age nt Help 574 Me

6-6 Account CodesAccount CodesSLT stations can enter an account code to identify the call or callingstation.Entering Account Code (before a call)1. Li

Automatic Call Distribution (ACD) 6-7Primary GroupDial LOGIN CODE [572] on the dial pad, followed by ACD GroupNumber (5XX) desired.Enter unique AGENT

6-8 Automatic Call Distribution (ACD)ACD Agent HELPThe ACDAgentHELP feature providesa meansfor an ACDagentto signaltheir assigned supervisor for assis

Automatic Line Access 6-9Automatic Line AccessSLTs m ay h ave their station pro grammed to access a pa rticu lar CO Line,such as a private line or a l

6-10 Ca ll ForwardCall ForwardForwarding Calls to Another Station1. Lift handset.2. Dial [640] on the dial pad.3. Dial the appropriate forwarding cond

Ca ll F orwa rd 6 -114. Dial the appropriate forwarding condition code.[6] = All Calls [8] = Busy[7] = No Answer [9] = Busy/No Answer5. Dial thethree-

6-12 Calling Station Tone Mode Option5. Redial the sam e s tation num ber. A confirm ation tone soun ds; fiv eseconds later a dial tone isreceived.Con

1IntroductionThis manual provides the information necessary to operate andmaintain the STARPLUS Triad -S System. The described features arebased on th

Call Park - Personal 6-13Call Park - PersonalWhile Connected to First Call:1. Press the hookswitch momentarily. Intercom dial tone is heard.2. Dial [4

6-14 Call Park (Syste m)Only onecall can be in a park location at a time. Multiple callsto thesame station park location is not possible.The#6codeis

Ca ll Pick -Up G roup 6 -15Call Pick-Up GroupUpon hearing an unattended telephone ringing:1. Lift the handset.2. Dial [#0] on the dial pad. You are co

6-16 Clear Call Forward, DND, Persona lized Me ssa gesClearCallForward,DND,PersonalizedMessagesA convenient code [662] is incorporated to cancel eithe

Conference With Personal Park 6-17Co nfe rence With Pers onal ParkWhile connected to an outside line:1. Press the hookswitch momentarily. Intercom dia

6-18 Handset Receive r GainHandset Receiver GainThe Handset Receiver Gain featureallows an SLT user toincrease/decrease the handset volume while on a

Le ast Cos t R out ing ( LCR ) 6 -19Least Cost Routing (LCR)PlacinganOutsideCall(whenLCRenabled)1. Lift the handset.2. Dial [9] on the dial pad.3. Dia

6-20 Message Wa itingMess age WaitingLeaving a Message Waiting Indication1. Lift handset.2. Dial desired intercom station. (No Answer or DND tone is r

Pa gi ng 6-212. Dial desired message code.[00] =(Clears Message)[01] = On Vacation[02] = Return AM[03] = Return PM[04] = Return Tomorrow[05] =Return N

6-22 Programming Names - LCD Display(Stations off-hook or in DND do not hear the internal pageannouncement.)3. Use Flash, depress hookswitch or replac

Speed Dial - Syste m 6-235. Briefly press and release the hookswitch. (A confirmation tone isheard.)Speed Dial - System1. Lift handset.2. Dial [668] o

6-24 Voice Mail OperationVoice Mail OperationReceiving a VoiceMail Message WaitTo receive a message waiting indication that a voice message is waiting

7Digital AttendantOperationsThis chapter contains the following Digital Attendant Operationsinf orma tion:Operating instructions for Attendant Digita

Introduction 7-3IntroductionEach Triad-S System provides the following keys, indicators and features:Handset and Speaker arelocatedattheleftsideofthef

7-4 IntroductionFixed Feature Buttons function as follows:VOLUME BAR lets the useradjust ringer,speakerphoneandhandsetvolume.H-T-P lets the us er se

Introduction 7-5Outside Calls areannouncedby a tone signalrepeatedevery 3.2seconds. The corresponding outside line indicator flashes slowly.Intercom C

7-6 IntroductionTable 7-1:DigitalAttendant Numbering Plan911 Attendant Alert Clear 608 KeysetMode 648+[#,✳]ACD* Age nt Help 574 La st Numbe r Redia l

Attendant Unavailable (Alternate Position) 7-7Attendant Unavailable (Alternate Position)The Attendant Unavailablefeature lets Attendant stations have

7-8 Call HoldConditionsThis f eature lets the p rogramm ed Attendan t sta tions re ceiveAttendant recalls only. No other Attendant type functions are

Regulatory Information (U.S.A.) 1-3Regulatory Information (U.S.A.)The Federal Communications Commission (FCC) established rules toallow the direct con

CO Lines Off-Net Forward - Incoming (via Speed Dial) 7-9Retrieving a Parked Call1. Lift handset or press ON/OFF button.2. Press the [#] button.3. Dial

7-10 Day/Nig ht/Special ModeConditionsWhen CO lines are off-net forwarded, these lines display unique flashrates atthe Attendant station.* A Flex Bu

Direct ory Dia ling 7 -11May be used to transfer a call from one station to another.Viewing the D ire ctory List1. Dial theDirectoryListdialcode[680]

7-12 Directory DialingTransferring a Call using Directory DialingWhile on acall:1. Press the TRANS button.2. Dial the Directory Dial Code [680] on the

Direct ory Dia ling 7 -13Entering or Changing the Current Name Sho wn on the Display1. Press the MUTE button.2. Enter the name (up to 24-characters) b

7-14 Directory DialingSelecting a Different Entry in the Directory List1. Enter a valid number (000-199) on the dial pad,-or-Dial [✳]toscrollup(nexten

Direct ory Dia ling 7 -15METHOD 3 -- A SystemSpeed Dial Bin is usedto enter names associatedto a System Sp eed Dial Bin ONLY.Dial the Directory List p

7-16 ICLID Answere d Call Management TableICLID Answered Call Management TableAn Answered CallManagement Table with100 entry capacityismaintained in t

ICLID Unanswered Call Management Table 7-17ICLID Unanswered Call Management TableAn Unanswered Call Management Table with 100 entry capacity for theTr

7-18 Messages - CustomFor Next I tem in this Entry:1. Press the MUTE button to toggle to the next item.2. Press the ON/OFF button to exit the review f

1-4 Regulatory Information (U.S.A.)Changes in ServiceThe local telephone company may make changes in its communicationsfacilitiesor procedures. If the

Messages - Custom 7-193. Enter thecustom messageusing the dial pad keystoenterthe lettersasshowninChapter5,Figure 5-5: Other Key Pad Codes (Name).Up

7-20 Outgoing Access - Attendant DisableOutgoing Access - Attendant DisableThe Atten dant s tatio n can disa ble C O lin es, prev enting outg oing CO

Outside Call - Place 7-21Outside Call - Place1. Press OUTSIDE LIN E b utton. ON/OFF button LED lights and dial toneis heard.2. Dial desiredparty.Recal

7-22 S etting System Tim e an d DateSetting System Time and DateThe System Time/Date must beset by the first programmed Attendant.1. Dial [692] on the

Speed Dial - Syste m Storing 7-23Speed Dial - System StoringSystem Speed numbers must beentered by the first programmedAttendant. If no Attendant is s

7-24 Speed Dial - System Storing

8Liquid Crystal DisplaysThis chapter consists of the Calling and Called LCD displays based onthe function performed.

Introduction 8-3IntroductionEach display is arranged into upperand lowerfields.The upper field showsthe current activity of thetelephone.The lower f

8-4 IntroductionIntercom CallCamp-OnConf erenceInternal PageEx ternal ZonePa ge a ndEx ternal A ll Cal lPa ge* Features available with optional softwa

Toll Fraud and DISA Disclaimer 1-5Notice of ComplianceThe Triad-S System complies with rules regarding rad iation an d radiofrequency emissions by Cla

Introduction 8-5AllCallPageMeet Me PageSta tion CallForward(ori ginatingstation andname in display)Sta tion No-Answer CallForward(ori ginatingstation)

8-6 IntroductionSta tion BusyCall Forward(ori ginatingstation)Forwarded Call(name indisplay)ForwardedIntercom CallSta tionForwarded toVoiceMailGroup(s

Introduction 8-7Call Pick-UpExcl usive HoldDo Not DisturbCall Ba ckOutside Li neTransferMessageWaiting* Features available with optional softwareTable

8-8 IntroductionReply toaMessageWaitingProgrammedFlash Command(F)ProgrammedPa use Comm and(P)ProgrammedPulse-To-ToneSwitchover (S)CO LineQueuingHunt G

Introduction 8-9AC D* or UCDGroupsRinging COLinesDisplay SecuritySta tionForwardingOff-NetCall to StationForwardedOff-Net(beforeandafteracallisanswere

8-10 IntroductionUnavai lableMode (AgentSta tion)AC D* or UCDSta tion Call toVoiceMailGroupPilot NumberDial By NameOff-Hook VoiceOver (OHVO )Executive

Introduction 8-11Call Cov erageSta tion(after call isanswered a tcoveragestation)Name/NumberDisplay at IdleScrollableCannedMessagesAC D* Transf erDisp

8-12 Introduction

9System ConfigurationThis chapter describes the basic and optional equipment to be usedwith the Triad-SSystems. System specification tables have also

1-6 Toll Fraud and DISA Disclaimer

Genera l Description 9-3General DescriptionTheSTARPLUSTriad-Sis a digital telephonesystem designed to meet theneeds ofsmall sizebusiness offices. Thes

9-4 Expansion Key Service Unit (EKSU)The BKSU also h as these standard features:1 Program Module Unit (PMU) that provides system software1 DTMF Rece

Pe r ip he ra l Bo ar d s 9- 5Peripheral Boards3 CO Line and 8 Digital Station Board (CKIB)This board provides three loop start CO line interfaces and

9-6 Optional BoardsOptional BoardsMiscellaneous Service Unit (MISU)This board provides two RS232C interfaces for system programming,caller ID, and SMD

Optional Boards 9-7Figure 9-1:STARPLUSTriad-SSystemTable 9-1: Digital System CapacityBKSU CapacityCO/P BX/Centrex Li nesStationDigital TelephoneSingle

9-8 Optional BoardsDISA Circuit 1 2 CO lines may be programmed simultaneouslyAttendants Up to 3 stations can be designated as attendantsDigital DSS/DL

Optional Boards 9-9Table9-2: Electrical SpecificationsAC Input to Power Supply 117 VAC±10%, 60Hz single phasePower Consumption 74 wattsPower Suppl y F

9-10 Optional BoardsTable 9-3: Environmental SpecificationsOperating Temperature 32º to 104º F0º to 40º COptimum Temperature 60º to 80º F15º to 26º CS

Optional Boards 9-11Table 9-7: Physical Dimensions and WeightItem Height Width Depth WeightTriad-SBasic Key Service Unit 13. 6 in 10.85 in 4.9 in 5.3

9-12 Optional BoardsTable9-9:SingleLineAudibleSignalsType of Signal Frequency Signal DurationSINGLE LINE SIGNALSIncoming CO Line 20 Hz 90 VAC .8 on /

Copyright © 2001 VODAVI Technology, Inc.AllRights ReservedThis material is copyrighted by VODAVI Technology, Inc., and may be duplicated byAuthorized

2Digital Station FeaturesThe System and Station features of STARPLUS Triad-S are listed anddescribed in alphabetical order. An abbreviated feature ind

Optional Boards 9-13Table 9-10: Digital Station Visual Signals - CO Line ButtonsFeature /Function Flash Rates LED ColorIncoming CO Ringing 30 ipm flas

9-14 Optional BoardsTable 9-12: Digital Station Visual Signals - Feature / Function ButtonsFeature / Function Flash Rates LED ColorCall Forward (activ

Optional Boards 9-15Table 9-13: Signals to Digital CALLED StationFe at ur e / I ndi c at io n S o un d i n H Z Occ u r re nc e / Cad enceIncoming CO L

9-16 Optional BoardsTable 9-14: Signals to Digital CALLING StationFeature/Indication SoundInHz Occurrence/CadenceIncoming Ring Back Tone 1215 / 1417 .

Optional Boards 9-17Table9-15:VoiceMailConfidenceTonesVM Condition Action Tone Received Sound in Hz Occurrence / CadenceOff H oo k Inter nal di altone

9-18 Digital Station InstrumentsDigital Station Instruments30-Button Elite Digital TelephoneThe large display telephone has 11 fixed-feature buttons a

Digital Station Instruments 9-1924-Button Executive/Enhanced Digital TelephonesThe Triad-S Executive/Enhanced 24-Button Digital Telephones are fullymo

9-20 Digital Station Instruments12-Button Executive Digital TelephonesThe Triad-S Executive 12-Button Digital Telephones are fully modularinstruments

Digital Station Instruments 9-218-Button Enhanced Digital TelephonesThe Triad-S Enhanced 8-Button Digital Telephones are fully modularinstruments with

9-22 Digital Station InstrumentsDigital DSS/DLS ConsoleThe station port used for aDSS/ DLS Console can be assigned asa DirectStation Select or Direct

AAICLID GeneralDescriptionThis specification provides the functional and implementationdefinition for the addition of the ICLID feature to the Triad-S

System Configuration A-3System ConfigurationThe following illu stration depicts th e conf iguration pres umed for theimplementationoftheICLIDfeaturefo

A-4 Functional PerformanceFunctional PerformanceThe ICLID ( Incoming Calling LineIDentification) feature was added to theTriad-S System as a first ste

Functional Performance A-5The specification for this feature is that thesystem displays its LINERINGING message as normally implemented and alter that

A-6 Functional PerformanceIncoming Number/Name SMDRAs with the above feature implementation, the intent is that the systemoperate normally in the abse

BPart NumbersThis chapter contains the basic and optional part numbers used forTriad -S System.

Lis t of Equ ip ment B-3List of EquipmentTable B-1: Tr i a d - S Part NumbersTri ad-S Basic KSU (BKSU) 5000-00Tri ad-S Expansion KSU (EKSU) 5002-01DSS

B-4 List of Equipment3 CO Line x 8 Circuit Single Line Interface Board (CSIB)) 5033-00Message Wait Unit (MSGU) 5033-10Miscellaneous Interface Service

Station Fe atures Index 2-3Station Features IndexTable 2-1: Key Station Features/Software PackagesFeatureStdPk gACDPk gAdditionalEquipmentAACCOUNT COD

CCustomer DatabaseProgramming

ProgrammingTables C-3Programming TablesTa ble C-1: System ParametersProgramCod eFlexBtnFunction FormatDefaultCusto merDataFLASH 01 System Timers1 Syst

C-4 Programming TablesFLASH 02 Additional Syst em Timers1 Repeat Redial Timer 006-999 60 sec2 Attendant Display Timer 00-991sec3 Call CoverageRing Tim

ProgrammingTables C-5FLASH 06 System Features 2Programming1 Privac y Release Tone Disabled/Enabled Enabled2 CO Ring Tone Disabled/EnabledEnabled3 Veri

C-6 Programming TablesFLASH 07 Flash Rates (Programmable)1 Incoming CO Line Ri nging 00-28 Red 480ipmflutter (08)2 Incoming Intercom Ringing 00-28Red

ProgrammingTables C-7FLASH 07 Flash Rates (Programmable)16 Call Back Button 00-28 Red 120ipmfla sh ( 10)17 Line Queue Button 00-28Red 480ipmflutter (0

C-8 Programming TablesFLASH 20 Access Codes1 DISA Access Code 100-999 1002 Database Admin Password 0000-99993226FLASH 21 Station MessageDetailRecordin

ProgrammingTables C-9FLASH 52 FlexibleNumbering Assignments21/24 StationPort Flex100 10 0101 10 1102102103 10 3104104105 10 5106106107 10 7108108109 1

C-10 Programming TablesFLASH 52 FlexibleNumbering Assignments21/24 StationPort Flex122 12 2123 12 3124124125 12 5126126127 12 7128128129 12 9130130131

2-4 Sta tion Features IndexAUTOMATIC PRIVACY •• NAUTOMATIC SELECTION •• NBBACKGROUND MUSIC •• Music SourceBATTERY BACK-UP (Memory) •• NBUSYLAMP FIELD(

ProgrammingTables C-11FLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xAC D Group 8 557AC D Group 9 558AC D Group 10559AC D G

C-12 Programming TablesFLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xAns Machine Spkr 6541Attendant Clear Alarm 606Attenda

ProgrammingTables C-13FLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xClear VM Alarm 656CO Li ne 88CO Li ne Queue621Conferen

C-14 Programming TablesFLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xHunt Group 5 454Hunt Group 6 455Hunt Group 7456Hunt G

ProgrammingTables C-15FLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xMeet M e Page 77 0Message Pre selec t 63 3Message Wait

C-16 Programming TablesFLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xPool 02 802Pool 03 803Pool 04804Pool 05 805Pool 06806

ProgrammingTables C-17FLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xPool All 824Prime Key 691Program Name690Release 641Rem

C-18 Programming TablesFLASH 52 FlexibleNumbering Assignments21/24 Nu mber ing PlanFi x ed Fl e xVM M essage Cancel 42 1VM Message Set 42 0VM Message

ProgrammingTables C-19Table C-2:Directory DialingDefaults (FLASH23)Ro ute Bin N ame Route Bin Name000100 026 126001101 027 127002102 028 128003103 029

C-20 Programming Tables052 152 078 178053153 079 179054154 080 180055155 081 181056156 082 182057157 083 183058158 084 184059159 085 185060160 086 186

Station Fe atures Index 2-5Group Pick-Up •• NCALL TRANSFER •• NCALLER ENTERED ICLID DIGITS • NCALLER ID NAME/NUMBER OPTION •• NCALLING STATION TONE MO

ProgrammingTables C-21104 204 130 230105205 131 231106206 132 232107207 133 233108208 134 234109209 135 235110210 136 236111211 137 237112212 138 2381

C-22 Programming Tables156 256 178 278157257 179 279158258 180 280159259 181 281160260 182 282161261 183 283162262 184 284163263 185 285164264 186 286

ProgrammingTables C-23Table C-3: Hunt Group Parameters (FLASH 30)ProgramCodeFl e xBt nFunctionPi lot , Pilot R ingAll, or StationStations(Up To 8)FLAS

C-24 Programming TablesTable C- 4: Ve r if ie d Ac co unt Co de s (F LAS H 31 )EntryDefau ltNewCOSDigits(12 Max.)EntryDefaultNewCOSDigits(12Max.)D NDN

ProgrammingTables C-2550 1 1761 1511 1771 1521 1781 1531 1791 1541 1801 1551 1811 1561 1821 1571 1831 1581 1841 1591 1851 1601 1861 1611 1871 1621 188

C-26 Programming Tables102 1 1 128 1 11031 1 129 1 11041 1 130 1 11051 1 131 1 11061 1 132 1 11071 1 133 1 11081 1 134 1 11091 1 135 1 11101 1 136 1 1

ProgrammingTables C-27154 1 1 180 1 11551 1 181 1 11561 1 182 1 11571 1 183 1 11581 1 184 1 11591 1 185 1 11601 1 186 1 11611 1 187 1 11621 1 188 1 11

C-28 Programming Tables206 1 1 228 1 12071 1 229 1 12081 1 230 1 12091 1 231 1 12101 1 232 1 12111 1 233 1 12121 1 234 1 12131 1 235 1 12141 1 236 1 1

ProgrammingTables C-29TableC-5:COLineProgramming(FLASH40)Data Field Pge BtnCOLine PortNumberDefault12345678PAGE A 15 Page A is selected by pressing PA

C-30 Programming TablesData Field Pge BtnCOLine PortNumberDefault12345678PAGE B16 Page B is selected by pressing PAGE B flexible button.Transmit Volum

2-6 Sta tion Features IndexCONFERENCEM ulti-Party Confer ence •• NUnsupervised Conference •• NCONFERENCE ENABLE/DISABLE •• NDDATABASE PRINTOUT (Dump)

ProgrammingTables C-31Ta ble C-6: Miscellaneous CO Parameters & Timers (FLASH 40/41)ProgramCodeFl exBt nFunction FormatDefaultCusto merDataFLASH 4

C-32 Programming TablesTable C-8: ICLID DefaultRinging Assignments (FLASH 43)DID /ICLIDRouteDefaultDestinatio nRingingAssignmentsDID/ICLIDRout eDefau

ProgrammingTables C-33032 None 049 None033None 050 None034None 051 None035None 052 None036None 053 None037None 054 None038None 055 None039None 056 Non

C-34 Programming Tables066 None 083 None067None 084 100A068None 085 101A069None 086 102A070None 087 103A071None 088 104A072None 089 105A073None 090 10

ProgrammingTables C-35100 None 116 116A101None 117 117A102None 118 118A103None 119 119A104None 120 120A105None 121 121A106None 122 122A107None 123 123

C-36 Programming Tables132 132A 149 149A133133A 150 150A134134A 151 151A135135A 152 152A136136A 153 153A137137A 154 154A138138A 155 155A139139A 156 15

ProgrammingTables C-37166 166A 182 182A167167A 183 183A168168A 184 184A169169A 185 185A170170A 186 186A171171A 187 187A172172A 188 188A173173A 189 189

C-38 Programming Tables198 198A 215 215A199199A 216 216A200200A 217 217A201201A 218 218A202202A 219 219A203203A 220 220A204204A 221 221A205205A 222 22

ProgrammingTables C-39232 232A 243 243A233233A 244 244A234234A 245 245A235235A 246 246A236236A 247 247A237237A 248 248A238238A 249 249A239239A 250 250

C-40 Programming Tables_04 104 0000_04_05105 0000_05_06106 0000_06_07107 0000_07_08108 0000_08_09109 0000_09_10110 0000_10_11111 0000_11_12112 0000_12

Station Fe atures Index 2-7EE911 INTEGRATION ••ProctorPBX-ANIEMERGENCY TRANSFER •• PFTU/12vEND-TO-END SIGNALING •• NEXCLUSIVE HOLD •• NEXECUTIVE OVERR

ProgrammingTables C-41_22 122 0000_22_23123 0000_23_24124 0000_24_25125 0000_25_26126 0000_26_27127 0000_27_28128 0000_28_29129 0000_29_30130 0000_30_

C-42 Programming Tables_40 140 0000_40_41141 0000_41_42142 0000_42_43143 0000_43_44144 0000_44_45145 0000_45_46146 0000_46_47147 0000_47_48148 0000_48

ProgrammingTables C-43_58 001* 0000_58_59001* 0000_59_60001* 0000_60_61001* 0000_61_62001* 0000_62_63001* 0000_63_66001* 0000_66_67001* 0000_67_68001*

C-44 Programming Tables_78 001* 0000_78_79001* 0000_79_80001* 0000_80_81001* 0000_81_82001* 0000_82_83001* 0000_83_84001* 0000_84_85001* 0000_85Route

ProgrammingTables C-45_96 001* 0000_96_97001* 0000_97_98001* 0000_98_99199 0000_99Route 001 in theI CLID Ringing A ssignment Table is used for Busy ca

C-46 Programming TablesTable C-10: Station Programming (FLASH 50)Data FieldPage/BtnSt at ion N um be rsDefaultPAGE A18 Page A is selected by pressing

ProgrammingTables C-47Data FieldPage/BtnSt at ion N um be rsDefaultPAGE B19 Page B is selected by pressing PAGE B flexible buttonStation I dentificati

C-48 Programming TablesTable C-11: Button AssignmentChart (FLASH 50)STA# PORT# STA# PORT# 1 2 3 4 5 1 2 3 4 56 7 8 9 10 6 7 8 9 101

ProgrammingTables C-49Table C-12: Sys tem Spe ed Dial NumbersProgrammed from the first Attendant Station.BIN # Teleph one Number BIN # Telephon e Numb

C-50 Programming TablesOverr idden by To ll R est rict ion (C OS)060 0 80061 0 81062 0 82063 0 83064 0 84065 0 85066 0 86067 0 87068 0 88069 0 89070 0

2-8 Sta tion Features IndexHOLD RECALL •• NHOT KEYPAD •• NHOT LINE/RINGDOWN •• NHUNT GROUPSHunt Group Chaining •• NPilot Hunting •• NStation Hunting •

ProgrammingTables C-51Table C-13: ACD Group Parameters (FLASH 60)ProgramCodeFlexBtnFunction DataFLASH 60ACD* Group550 Programming1GroupName2AlternateG

C-52 Programming TablesT ab le C-1 3: ACD G r ou p Pa ra me te rs (FLA SH 6 0)ProgramCod eFlexBt nFunction DataFLASH 60ACD* Group552 Programming1Group

ProgrammingTables C-53T ab le C-1 3: ACD G r ou p Pa ra me te rs (FLA SH 6 0)ProgramCod eFl e xBt nFunction DataFL ASH 60ACD* Group554 Programming1Gro

C-54 Programming TablesT ab le C-1 3: ACD G r ou p Pa ra me te rs (FLA SH 6 0)ProgramCod eFl e xBt nFunction DataFL ASH 60ACD* Group556 Programming1Gr

ProgrammingTables C-55Table C-13:ACD Group ParametersProgramCod eFl e xBt nFunctionALT(9)OVR(10)RAN(11)SUPV(12)Stations(Up to 16)FLASH 61 1 ACD Ring T

C-56 Programming TablesTable C-14: UCD Group ParametersProgramCod eFlexBtnFunction ALT OVR RANSt at ion s(Up to 16)FLASH 60UCD Group Programming1UCDGr

ProgrammingTables C-57Table C-15:Voice MailGroup ParametersProgramCo deFlexBtnFun ction ALT LV RTV Extension sFLA SH 65 1 Voice M ail Group 0 ( 440) 0

C-58 Programming TablesProgramCodeFlexBtnFu nc ti on De f aultFL ASH 67 Voice Mail In-Band Features1 Voice Mail I n-Band Digits Enabled2 Voice Mail Tr

ProgrammingTables C-59Table C-16: Mailbox Table (FLASH 68)Ind ex Group IDDigits Index Group ID Digits00440 18 44001440 19 44002440 20 44003440 21 4400

C-60 Programming Tables36 440 51 44037440 52 44038440 53 44039440 54 44040440 55 44041440 56 44042440 57 44043440 58 44044440 59 44045440 60 44046440

Station Fe atures Index 2-9Daily Star t Time Tables •• NDefault LCR Database •• NException Tables •• NInsert/Delete Tables •• NLCR Routingfor Toll Inf

ProgrammingTables C-6166 440 85 44067440 86 44068440 87 44069440 88 44070440 89 44071440 90 44072440 91 44073440 92 44074440 93 44075440 94 44076440 9

C-62 Programming Tables104 440 118 440105440 119 440106440 120 440107440 121 440108440 122 440109440 123 440110440 124 440111440 125 440112440 126 440

ProgrammingTables C-63132 440 151 440133440 152 440134440 153 440135440 154 440136440 155 440137440 156 440138440 157 440139440 158 440140440 159 4401

C-64 Programming Tables170 440 184 440171440 185 440172440 186 440173440 187 440174440 188 440175440 189 440176440 190 440177440 191 440178440 192 440

ProgrammingTables C-65198 440 217 440199440 218 440200440 219 440201440 220 440202440 221 440203440 222 440204440 223 440205440 224 440206440 225 4402

C-66 Programming Tables236 440 246 440237440 247 440238440 248 440239440 249 440240440 250 440241440 251 440242440 252 440243440 253 440244440 254 440

ProgrammingTables C-67Table C-17: Exception Tables (FLASH70)Al low Table A All ow Table BBIN 1 BIN1BIN 2 BIN2BIN 3 BIN3BIN 4 BIN4BIN 5 BIN5BIN 6 BIN6B

C-68 Programming TablesTable C-17: Exception Tables (FLASH 70)Special Table 1 Special Table 2Area Code Area CodeOffice Codes Office CodesSpecial Table

ProgrammingTables C-69TableC-18:LeastCostRouting(FLASH75)CO Line G roups1234567Daily Start Time TableSt ar t T im e D efa ul t T im e Cha ng ed T im e

C-70 Programming TablesTableC-19:RouteListTableRo ute00-15)Time(1-4)CostGroup(1-7)Insert/Delete(00-19)LCR COS1+ 10 DigitsLD Tol l Route00 12347-DigitL

2-10 Station Features IndexManual Operation •• NNight Class of Service (COS) •• NNight Ringing Assignments •• NUniversal Night Answer (UNA) •• NWeekly

ProgrammingTables C-71Defined ByDefault08 12349123410 123411 123412 123413 123414 123415 1234TableC-19:RouteListTableRo ute00-15)Time(1-4)CostGroup(1-

C-72 Programming TablesTable C-20: Insert/Delete TablesTable Digits D ialed00 INSERT [1] PRE[2] POS TDELETE [0] (PRE)01 INSERT [1] PRE[2] POS TDELETE

ProgrammingTables C-7310 INSERT [1] PRE[2] POS TDELETE [0] (PRE)11 INSERT [1] PRE[2] POS TDELETE [0] (PRE)12 INSERT [1] PRE[2] POS TDELETE [0] (PRE)13

C-74 Programming TablesTable C-21: 3-Digit Area/Office Code Route List TableNon-Leading(0)Leading (1)Code(NNN)Ro ute(RR)No.ofDigits6-Digit(Y/N)Non-Lea

ProgrammingTables C-75Ta ble C-22: 6-Digit Area Code/Routing TableArea Code Route

C-76 Programming TablesTableC-23:6-DigitOfficeCodeTableCode #Exception Codes(XX)Route (00-15)(RR)Cod e #Ex c e pti on C ode s(XX)Route (00-15)(R R)111

Numerics3 CO Line/8 Digital Station Board 9-53 CO Line/8 Single Line Station Board9-5AAccount Codes 2-13, 3-5, 5-8, 6-6Forced 2-13Traveling COS (Verif

ii March 2001Groups 2-32Identification 2-32Incoming Ringing Assignment 2-33Loop Button 2-33Loop Supervision 2-34Pool Button Operation 2-34Queuing 2-34

March 2001 iiiHeadset Mode 2-47, 5-52HoldExclusive 2-47Preference 2-48Recall 2-48System 2-48Hold - Exclusive 5-52Hot Keypad 2-48, 5-53Hot Line/Ring Do

iv March 2001Signaling 2-60Voice Over 2-60Off-Hook Preference 5-67Off-Hook Voice Over (OHVO) 5-68OHVO 2-60One-Time Do Not Disturb 5-46One-Touch Record

1IntroductionRegulatory Information (U.S.A.) ... 1-3Telephone Company Notification

Station Fe atures Index 2-11PRIVACY RELEASEPerCO Line Option •• NPer Station Option •• NPRIVATE LINE •• NPULSE-TO-TONE SWITCHOVER •• NRR ANG E PROG RA

March 2001 vUUCD 2-72, 3-5, 5-90UDA/UNA 2-75,3-13, 5-92Uniform Call Distribution 2-72, 5-90Universal Day/Night Answer 2-75, 3-13, 5-92VVM 2-75, 3-13,

vi March 20 01

www.vodavi.com©2000 Vodavi Technology,Inc.VODAVI is a registered trademark of Vodavi Technology, Inc.5050-11we’re talking technology

2-12 Station Features IndexTTEXT MESSAGING (Silent Response) •• Exec KeysetTOLL RESTRICTION (Table Driven) •• NTRANSFER RECALL •• NUUNIFORM CALL DISTR

Account Codes 2-13Account CodesAn account code is the last field within Station Message Detail Recording(SMDR), that provides tracking capabilities fo

2-14 Answering Machine EmulationAnswering Machine EmulationWhen a call is sent to a voice mailbox, the station associated with thatmailbox can press a

Automatic Call Distribution (ACD) 2-15Automatic Call Distribution (ACD)The ACD feature is available withoptional software. When purchased,Uniform Call

2-16 Automatic Call Distribution (ACD)Help Request -- The HELP feature provid es a m eans for a n ACD agent tosignal the assigned supervisor for assis

Automatic Call Distribution (ACD) 2-17Incoming CO Direct RingingCO Lines can be programmed to ring directly into an ACD group. Whenall agents are busy

2-18 Automatic Call Distribution (ACD)Overflow Station ForwardingThe Overflow StationForwarding feature allows ACD calls reaching theACD OverflowStati

Automatic Call Distribution (ACD) 2-19Supervisor PositionsLogin/Logout Featur e -- The Supervisor Login/Logout feature providesa means for a superviso

2-20 Automatic Selection/Line AccessSupervisor/Agent Calls in Queue Status DisplayThe Calls in Queue Status Display feature provides a means for an ag

ii March 2001Supervisor/AgentCalls in Queue Status Display ...2-20Wrap-Up Timer Per ACD Group ...

Automatic Night Service 2-21Automatic Night ServiceThe system may optionally be programmed to go in and out of nightservice automatically. This method

2-22 Backgrou nd MusicBackground MusicEach digital telephone usermay receive music over theirspeakerwhenan optional music sourceis connected to the sy

Ca ll C overage 2 -23The cost information is programmable by selecting one of the 16 routelist tables an d one of the four time perio ds. This a llows

2-24 Ca ll Forward - PresetCall Forward - PresetThe Call Forward Preset feature allows thesystem database to beconfigured so that incoming CO Lines, w

Ca ll F orwa rd: St ation 2 -25Preset Call Forward - Per CO LineThe Preset Call Forward feature allows each CO lineto bepreset callforwarded on a per

2-26 Call Forward: StationCall Forward - All CallsCall Forward All Calls allows a station to haveall their calls (internal orexternal) forwardedimmedi

Ca ll Park 2-27Call ParkAn outsid e lin e can be placed into one of eig ht p arking locations a nd canbe retrieved by any station that hasa direct lin

2-28 Call TransferCall TransferAn outside CO line can be transferred from one keysetto another. Byusing the TRANS button, screened (announced) or unsc

Camp-On Recall 2-29Camp-On RecallWhen a station does not answer a Camp-On, that call recalls the personplacing the Camp-On, and if unanswered by them,

2-30 Centrex/PBX TransferProgrammable Flash TimerCO line flash is a momentary opening on a CO line used for signaling.When using the Triad-S System in

March 2001 iiiPrivate Line Appearance ... 2-29Programmable Flash Timer ...

CO Line - Access 2-31Six uniquely defined Classesof Service are available for assignmenttostations on a per station basis and all six are available fo

2-32 CO Line- Distinctive RingCO Line - Distinctive RingThe tone ring signal used to notify stations of an incoming call can bechanged in a dministrat

CO Line - Incoming Ringing Assignment 2-33CO Line - Incoming Ringing AssignmentEach CO line may be programmed (in database admin) so that incomingring

2-34 CO Line - Loop SupervisionCO Line - Loop SupervisionThe Triad-S System can be programmed to monitor CO lines whileon-hold or connected to RAN dev

CORing Detect 2-35CO Ring DetectThe duration of the ringing signal from the CO or the PBX is matched withringing detection circuitry in the Triad-S. T

2-36 Database Printout (Dum p)Database Printout (Dump)Through a system programming command, either portions of or acomplete database dump can be print

Dia ling Privile ges 2 -37Dialing PrivilegesThe sy stem pro vid es a f lexib le means of p roviding toll o r d ialingrestriction. Through the assignme

2-38 Direct Station Selection (DSS)DISA Call ForwardingFour options are available for a DISA line: 1) 24-hour, 2) night, 3) 24-hourwith forwarding, 4)

Direct Trans fer Mode 2 -39Direct Transfer ModeAn outside CO line can be transferred from one keysetto another. Byusing the TRANS button, a screened (

2-40 Do Not Disturb (DND)Do Not Disturb (DND)Placing a keyset in DND eliminates incoming outside line rin ging,intercom calls, transfers and paging an

iv March 2001Direct Transfer Mode ... 2-39Directory Dialing ...

Executive Override 2-41Executive OverrideThe Executive Override feature allows designation of certain stations asexecutive stations with the ability t

2-42 FlashFlashProv ides telephone users with the a bility to terminate an outside ca ll ortransfer a call behind a PBX or Centrex and restore dial to

Flexible Button Assignment 2-43Pooled Group Access -- Some or all outside lines can be grouped;pressing this button accesses the highest numbered unu

2-44 Fle xible Button AssignmentEnhanced or Executive Digital Telephones --The 24/12-button modelshave 11 fixed feature buttons and 24/12 flexible but

Flexible Button Assignment 2-45Table 2-2: Flex Button Programming Codes* Features available with optional software†IDX= Indexnumbers reference Mailbox

2-46 Flexible NumberingFlexible NumberingTheFlexibleNumberingfeatureallowstheusertomodifythesystem’snumbering plan to accommodate their specific requi

He adset Com patibility 2-47Headset CompatibilityThe Triad-S Digital Telephones are designed to allow the connection ofan industry standard, electret

2-48 Hold - PreferenceHold - PreferenceThe HoldPreferencefeatureallowseither System or Exclusive hold as theprimary hold on the first depression of th

Hun t G ro up s 2 -49Hunt GroupsThe system can be arranged for up to eight Hunt groups. Each Huntgroup can contain up to eight stations each. Each Hun

2-50 ICLID/Caller IDICLID/Caller IDThe ICLID (Incoming Calling Line IDentification) feature has been addedto the Triad-SSystem. However, in order for

March 2001 vIncoming Number/Name for SMDR Records ... 2-51Unanswered Call Management Table ...

ICLID/Ca ller ID 2 -51Caller ID Name/NumberThe Caller ID Name/Number feature allows a station user to prog ram aflexiblebutton to view both the number

2-52 Idle Speaker ModeUnanswered Call Management TableAn Unanswered Call Management Table with 100-entry capacity ismaintained in the system database.

Intercom Calling 2-53Multiple intercom path buttons can be assigned to a single station,however up to five internal parties can be placed on hold per

2-54 Inter-Digit Time-OutInter-Digit Time-OutTheInter-DigitTime-Outfeatureallowsprogrammingoftheinter-digittime-out on a sy stem- wid e b asis. This f

Le ast Cos t R out ing ( LCR ) 2 -55Least Cost Routing (LCR)The LCR feature allows the system to automatically select the least costlyroute available

2-56 Meet Me PageMeet Me PageUsers may answer a page call from any phone in the system by dialing aspecial code. The partywhoinitiatedthe page must re

Mute Key 2-57Mute KeyPressingtheMUTEbuttonwhileinthespeakerphonemodeorusingthehandset disables the microphone but not affect the speech coming overthe

2-58 Night Service ModeDigital Voice Mail (DVM) --TheDVMDay/NightOperationcanbesetupto follow the same path as the Day/Night/Special Mode for the tele

Off-Hook Preference 2-59Universal Night Answer (UNA)Incoming CO lines can be programmed for Universal Night Answer(UNA). Stations which do not have ac

2-60 Off-Hook SignalingIntercom AccessWhen Off-hook Preference is enabled, at a key station, that station maystillobtainintercomdialtoneforaccessingin

vi March 2001Off-Hook Signaling ... 2-60Off-Hook Voice Over

On-Hook Dialing 2-61A third method provides for the receiving station to respond to an OHVOannouncement using the MUTE feature button. This button is

2-62 PagingPagingAccess RestrictionProgramming on a per-station basis, can deny any station the ability tomake any type of page.ExternalThere are two

Pa use Ti mer 2-63Pause TimerWhen dialing a s peed number, a timed pause between d igit sending canbe placed in the number. The length of this pause c

2-64 Personalized MessagesDate and Time Entry to Personalized Message(s)The Date/Time PersonalizedMessage feature allows the station users toactivate

Preferred Line Answer 2-65Preferred Line AnswerA station with Preferred Line Answer can answer any assigned outside,transferred, or recalling line, or

2-66 Private LinePrivate LinePrivate line programming allowscertain lines to ring at a specific stationonly . When placed on Hold, these lines a re a

RemoteSystem Monitor and Maintenance 2-67Database Upload/DownloadDatabase Upload/Download provides a maintenance facility which isadded to the Remote

2-68 Repeat RedialRepeat RedialThe Repeat Redial feature allowsa digital key station to press a flexiblebutton or dial a code and redial a busy or no-

Single Line Telephone (SLT) Compatibility 2-69Single Line Telephone (SLT) CompatibilityThe STARPLUS Digital Telephone Systems support industry standar

2-70 Speed Dial - StationSpeed Dial - Statio nEach station user can program up to 20 frequently dialed numbers. Thesenumbers can be up to 24-digits in