Vodavi 3551-00 User's Guide

Station User GuideAugust 2008 - Issue 2.1 P/N: 3551-00

Digital Keyset - Features & Buttons24-Button Executive TelephoneFLASH TRANSSPEED CONFMSG FWDMUTECAMP ONON/OFFHOLDVOLUME1234567890ABC DEFGHI JKL MN

88 Trouble NotificationSTSe Station User Guide August 2008conditions» Trouble Notification does not trigger a call to 911.» Trouble notification will

Uniform Call Distribution 89STSe Station User Guide August 2008Uniform Call DistributionThe Uniform Call Distribution (UCD) features are described in

90 Uniform Call DistributionSTSe Station User Guide August 2008UCD Available/Unavailable ModeIf you are a UCD Agent, you can place your station in the

Universal Day/Night Answer 91STSe Station User Guide August 2008UCD Wrapup EndAn agent that wants to override the Wrapup Timer and immediately go back

92 Voice MailSTSe Station User Guide August 2008Voice MailCall Forwarding to Voice Mail GroupsCallers may be routed directly to your mailbox by forwar

Voice Mail 93STSe Station User Guide August 2008Voice Mail Transfer with ID DigitsWhile on a call and the caller on the other end wishes to leave a Vo

94 Voice MailSTSe Station User Guide August 2008Voice Mail Group AccessTo access a VM Group:Dial VM Group number (440-447), or press preprogrammed VM

Voice Mail 95STSe Station User Guide August 2008While on an internal or external call:1. Press the preprogrammed VM RECORD button or use the Soft Key’

96 Voice MailSTSe Station User Guide August 2008Voice Mail (Flash-Based) Quick ReferenceWhilePlaying Messages ...[1] Rewind[6] Pause[7] Rewind (5 sec)

Voice Mail 97STSe Station User Guide August 2008Voice Mail (Flash-Based) Quick StartThe following is a quick start procedure for first-time users:1. O

Contents viiNUMBER FEATURE DESCRIPTION1 LCD Display Shows information about telephone status, dialing directories, and text messages.2 Message Indica

98 Voice MailSTSe Station User Guide August 2008Voice Mail (Hard Drive-Based) Quick Reference[1] Message OK[2] Listen[3] Cancel[4] Append[5] Re-R

Voice Mail 99STSe Station User Guide August 2008Voice Mail (Hard Drive-Based) Quick StartThe following procedure will assist first-time users:1. Obtai

100 Volume ControlSTSe Station User Guide August 2008Volume ControlThe volume control on the Digital Key Telephone controls ringing, handset and speak

Volume Control 101STSe Station User Guide August 2008 SINGLE LINE TELEPHONEThe volume control on the Single Line Telephone is located on the right si

102 WorksheetsSTSe Station User Guide August 2008Worksheets24 Flexible Button Programming WorksheetSpeed Dial Bin Programming Worksheet1 2 3 45 6 7 89

Default Numbering Plan 103STSe Station User Guide August 2008Default Numbering PlanDigitalAttendantSLTFunction Code911 Alert / Trouble Notification Vi

104 Default Numbering PlanSTSe Station User Guide August 2008Call Park - Personal 438lllCall Park - Station 439 + [XXX]llCall Park Pickup - Station #6

Default Numbering Plan 105STSe Station User Guide August 2008Intercom Button (reqs btn) 645llKeyset Mode 648 + [#,]llLast Number Redial 650llLCR (E91

106 Default Numbering PlanSTSe Station User Guide August 2008SLT Speed Programming 661 + [YYYY]lSLT Volume 638 + [V]lSpeed Dial SPEED + [YYYY]llStatio

viii Contents» » » » » » » » N O T E S » » » » » » »

1STSe Station User Guide August 2008ABOUT THIS USER GUIDEThe features described in this User Guide apply to theVODAVI STSe Digital and Single Line Tel

2 911 AlertSTSe Station User Guide August 2008911 AlertAny station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) w

Account Codes 3STSe Station User Guide August 2008To delete logged 911 Alert messages:An Attendant must use the following steps to delete the messages

4Account CodesSTSe Station User Guide August 2008 SINGLE LINE TELEPHONETo enter an Account Code before a call:1. Lift the handset and dial [627].2. D

Answering Machine Emulation 5STSe Station User Guide August 2008Answering Machine EmulationWhen a call is sent to your voice mailbox, you can press a

6 Attendant FeaturesSTSe Station User Guide August 2008Mailbox OptionsThe Mailbox Owner can select from the following options when a call is sent to t

Attendant Features 7STSe Station User Guide August 2008Attendant CO Line External (Off-Net) ForwardTo activate off-net forwarding:1. Dial [603] on the

“WARNING: Handling the cord on this product will expose you to lead, achemical known to the State of California to cause [cancer, and] birthdefects or

8 Attendant FeaturesSTSe Station User Guide August 20083. Enter the letters for the custom message using the dial pad keys as shown: Up to 24 alphanu

Attendant Features 9STSe Station User Guide August 2008To use the Attendant Day/Night/Special feature:1. Press the preprogrammed NIGHT SERVICE button

10 Attendant FeaturesSTSe Station User Guide August 2008Directory ListThe following procedure is used to enter, edit, and erase names in the Directory

Attendant Features 11STSe Station User Guide August 2008To clear an entry:1. Select the desired entry.2. Press TRANS, then press FLASH.3. Press SPEED,

12 Attendant FeaturesSTSe Station User Guide August 2008Speed Dial BinThe following procedure is used to associate names to a system speed dial bin on

Attendant Features 13STSe Station User Guide August 2008Attendant OverrideWhen Attendant Override is enabled, Attendant stations may override or call

14 Attendant FeaturesSTSe Station User Guide August 2008Attendant Speed Dial - System StoringSystem Speed numbers must be entered by the first program

Attendant Features 15STSe Station User Guide August 2008Attendant UnavailableThe Attendant Unavailable feature lets Attendant stations have a button t

16 Background Music (Optional)STSe Station User Guide August 2008Background Music (Optional)To activate Background Music, either:1. Dial [632] or pres

Back Light Display 17STSe Station User Guide August 2008Back Light DisplayThis feature allows a station user to illuminate the background field of the

STSe Key Telephone Systems Station User - QUICK REFERENCEFIXED FEATURE BUTTONS• CAMP ON -- enables you to alert a busy partythat an outside line is on

18 Call BackSTSe Station User Guide August 2008 SINGLE LINE TELEPHONETo leave a Call Back request when a number is busy:1. Press the FLASH button.2.

Call Coverage 19STSe Station User Guide August 2008Call CoverageThe Call Coverage feature provides the functionality for stations to answer calls for

20 Call CoverageSTSe Station User Guide August 2008RINGING Option = ringing, flashing Call Coverage LED, LCD display as in following illustration:NON-

Call Forward 21STSe Station User Guide August 2008Call ForwardThe Call Forward feature allows a station the ability to have calls (internal or externa

22 Call ForwardSTSe Station User Guide August 2008 SINGLE LINE TELEPHONEThe SLT operation uses the same procedures as the Digital Telephone, except t

Call Forward 23STSe Station User Guide August 2008Call Forward - Follow MeThe Follow Me feature allows a user who is away from their station, to activ

24 Call ForwardSTSe Station User Guide August 2008To establish Follow Me Call Forwarding (off-site location):1. Dial into the system on a DISA or TIE

Call Park 25STSe Station User Guide August 2008Call ParkCall Park - PersonalEach digital telephone in the system can place a call into a personal park

26 Call ParkSTSe Station User Guide August 2008Call Park - StationCall park (by station number) allows external calls to be parked at a station other

Call Park 27STSe Station User Guide August 2008Call Park - SystemAn external call can be placed into one of eight parking locations, and can be retrie

STSe Key Telephone Systems Station User - QUICK REFERENCEPLACING AN OUTSIDE LINE ON HOLD• If your system is programmed for System HoldPreference, pres

28 Call PickupSTSe Station User Guide August 2008 SINGLE LINE TELEPHONETo park a call:1. Press FLASH, the caller is put on Exclusive Hold.2. Dial par

Call Pickup 29STSe Station User Guide August 2008 SINGLE LINE TELEPHONETo use Directed Call Pickup:1. Lift the handset and dial [#1].2. Dial the stat

30 Call TransferSTSe Station User Guide August 2008Call TransferAn outside line can be transferred from one phone to another within the system. The tr

Call Transfer 31STSe Station User Guide August 2008Screened TransferTo conduct the transfer, while connected to an outside line:1. Press the station b

32 Call TransferSTSe Station User Guide August 2008Unanswered CO Call TransferWhile idle or on an internal/external call and an incoming or transferre

Caller ID Display 33STSe Station User Guide August 2008 SINGLE LINE TELEPHONEWhile connected to an outside line (PBX/Centrex):1. Press the FLASH butt

34 Caller ID DisplaySTSe Station User Guide August 2008Caller ID Display (Unanswered Calls)An Unanswered Call Management Table with 100 system-wide en

Caller ID Name/Number 35STSe Station User Guide August 2008Caller ID Name/Number This feature allows you to program a flexible button [653] to view bo

36 Calling Station Handsfree Mode OverrideSTSe Station User Guide August 2008Calling Station Handsfree Mode OverrideThis feature enables a calling sta

Camp On 37STSe Station User Guide August 2008Camp OnA station may alert a busy party that an outside line is on hold and waiting for them by using the

Contents iContents911 Alert... 2Account Codes

38 CO Line - AccessSTSe Station User Guide August 2008 SINGLE LINE TELEPHONETo alert a busy station of your call:1. Press the FLASH button.2. Dial [6

CO Line Queue 39STSe Station User Guide August 2008CO Line QueueIf you wish to be placed on a waiting list for an outside line to become available:1.

40 ConferenceSTSe Station User Guide August 2008ConferenceConference CombinationsOnly stations with conference enabled can institute a conference.ADD-

Conference 41STSe Station User Guide August 2008To exit a Conference (controller only):For a Single-line conference …1. Press the ON/OFF button to ON.

42 ConferenceSTSe Station User Guide August 2008To terminate a party during a Conference call:1. Press the line button of the party you wish to drop.2

Conference 43STSe Station User Guide August 20085. Dial [664]. The three parties are connected.To add additional stations after setting up a 3-party c

44 Dial-By-NameSTSe Station User Guide August 2008Dial-By-NameThe system allows station users to dial extension numbers, or speed bins, by entering th

Directory Dial 45STSe Station User Guide August 2008Directory DialDisplay telephone users may view a list of up to 200 names from the System Directory

46 Directory DialSTSe Station User Guide August 20083. The alphabet is represented on the keypad as shown:Names starting with the letter chosen will s

Do Not Disturb / Page Block 47STSe Station User Guide August 2008To transfer a call using Directory Dialing while on a call:1. Press TRANS.2. Dial the

ii ContentsUnscreened Transfer... 32Trunk-To-Trunk Transfer...

48 Do Not Disturb / Page BlockSTSe Station User Guide August 2008To activate Page Blocking:Press the preprogrammed DND button a second time (DND butto

Door Opener 49STSe Station User Guide August 2008Door OpenerWhen the system’s administrative programming is set to use the relay contact as a door ope

50 FlashSTSe Station User Guide August 2008FlashWhen connected to an outside line:Press FLASH to disconnect the outside line and reseize an outside li

Group Listening 51STSe Station User Guide August 2008To erase a flexible button:1. Press SPEED + SPEED.2. Press the flexible button to be erased.3. Pr

52 Headset ModeSTSe Station User Guide August 2008Headset ModeA modular headset may be used by connecting the headset to the handset jack on the telep

In and Out Button 53STSe Station User Guide August 2008 SINGLE LINE TELEPHONENot applicableIn and Out ButtonAn In and Out Button will toggle a statio

54 IntercomSTSe Station User Guide August 2008When an intercom call rings a busy station (w/intercom btn):» The CALLING station receives a ringback t

Intercom 55STSe Station User Guide August 2008To answer an Intercom Call:In the T mode … you will hear repeated bursts of intercom tone ringing and th

56 IntercomSTSe Station User Guide August 2008Intercom TransferTo use Intercom Transfer without DSS Buttons:1. Receive or make an intercom call.2. Pre

Keyset Mode 57STSe Station User Guide August 2008Keyset ModeThis feature allows you to determine the mode and baud rate of the optional CTI Module con

Contents iiiMute ... 63Name In Display

58 Last Number RedialSTSe Station User Guide August 2008At an idle station:1. Dial the Keyset Mode code [648] on the dial pad,-or-Press the preprogram

LCR Operation 59STSe Station User Guide August 2008The system automatically selects the original line used to place the call and redials the last numb

60 Loop KeySTSe Station User Guide August 2008To cancel a CO Line Queue Call Back Request:1. Dial the CO Line Queue Cancel code [626] on the dial pad.

Message Wait 61STSe Station User Guide August 2008Message WaitStations that are busy, unattended and ringing, or in DND can be left a message indicati

62 ModemSTSe Station User Guide August 2008To answer a message waiting indication:You have a message waiting when your message waiting lamp is flashin

Mute 63STSe Station User Guide August 2008MutePressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but

64 Night ServiceSTSe Station User Guide August 20083. Press SPEED to complete programming process.To erase your name:1. Dial [690] on the dial pad.2.

Off-Hook Voice Over (OHVO) 65STSe Station User Guide August 2008Off-Hook Voice Over (OHVO)While off-hook on a call (CO or Intercom), this feature allo

66 Off-Hook Voice Over (OHVO)STSe Station User Guide August 2008To respond to an Off-hook Voice Over:After receiving an OHVO announcement, three optio

Outside Calls 67STSe Station User Guide August 2008Outside CallsPlacing an Outside Line on HoldIf Exclusive Hold Preference is programmed, press HOLD

iv ContentsVoice Mail ... 92Call Forwarding to Vo

68 PagingSTSe Station User Guide August 2008PagingIf you are given the ability to make page announcements:1. Lift the handset, or press the ON/OFF but

Personalized Messages 69STSe Station User Guide August 2008Paging - Meet MeTo request another party meet you on a page:1. Dial the desired three-digit

70 Personalized MessagesSTSe Station User Guide August 2008To select a pre-assigned message:1. Dial [633] on the dial pad,-or-Press the preprogrammed

Personalized Messages 71STSe Station User Guide August 2008To program a unique custom message:1. Dial [633] on the dial pad.2. Dial a valid message nu

72 Personalized MessagesSTSe Station User Guide August 2008Users may activate the following messages and be prompted to enter a return time or date:3.

Personalized Messages 73STSe Station User Guide August 2008Scrollable Canned MessagesThe Scrollable Canned Message feature allows you to use a single

74 Personalized MessagesSTSe Station User Guide August 2008To cancel the message:1. Either dial the Personal Messages code [633] + [00], dial [662], o

PBX/Centrex Codes on a Flex Button 75STSe Station User Guide August 2008PBX/Centrex Codes on a Flex ButtonFor one-button access to Centrex or PBX feat

76 RedialSTSe Station User Guide August 2008Save Number For RedialIf you wish to save the last number you dialed, either:1. After placing an outside c

Ring Down / Hot Line / Off-Hook Preference 77STSe Station User Guide August 2008When the timer expires, you will receive a signal via a CO line queue

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78 Ring Down / Hot Line / Off-Hook PreferenceSTSe Station User Guide August 2008While Off-Hook Preference is enabled, you may access internal intercom

Ring Tone 79STSe Station User Guide August 2008Ring ToneTo select a distinctive ring tone for a station:1. Dial Ring Tone program code [695]. The foll

80 School ZoneSTSe Station User Guide August 2008School ZoneDescriptionThe School Zone feature allows a person at a station(s) specified as an Adminis

School Zone 81STSe Station User Guide August 2008To view call forwarding status of Classroom telephones:1. The Administrator uses a station assigned a

82 SpeakerphoneSTSe Station User Guide August 2008Speakerphone1. Press ON/OFF button to ON; an intercom dial tone will sound.2. Press the DSS key of t

Speed Dial 83STSe Station User Guide August 20083. Dial the speed bin location.4. Dial the telephone number and include these special codes:5. Press S

84 Station/Port Fixed NumberSTSe Station User Guide August 20084. Press the FLASH button. A confirmation tone will sound.System Speed Dial AccessStati

Station Relocate 85STSe Station User Guide August 2008Station RelocateThe Station Relocation Feature allows you to dial a code followed by the old sta

86 Text Messaging (Silent Response)STSe Station User Guide August 2008While receiving a Camp On or OHVO call:The called party may press a preprogramme

Trouble Notification 87STSe Station User Guide August 2008Trouble NotificationThis feature allows a station user to be notified of another station in