Vodavi XTS-IP Technical Information download pdf (Page 324)

2-294 Voice Mail

Chapter 2 - Features and Operation

VM Transfer with ID Digits

Description

The Voice Mail Index feature provides an Attendant or station user a way to transfer a caller

directly into a voice mail box. Station identification digits can be entered by the transferring

party.

Using this feature, a caller can be transferred to a voice mail box when:

 A station user on the system is not forwarded to VM, or



The destination voice mail box owner is not a station user.

CO trunks and internal calls may be transferred into voice mail using this feature. If no voice

mail ID digits are dialed by the transferring station, the ID digits of the transferring station are

sent to voice mail.

This feature permits dialing digits 0000-9999 when using the VM with ID feature. On a per

station basis, the ID number that is sent to voice mail can be flexible.

By default, the station number is sent to the voice mail system. In FLASH 50, Page B,

Button #13 of administrative programming, there is a field to insert from 0-4 digits

(0000-9999) which can be sent to the voice mail system in place of the station number. This is

useful when a station user manually transfers a caller to a mailbox.

Operation

When a caller wants to be transferred into a user’s Voice Mail box and that user's station is not

forwarded into voice mail, the Attendant or a station user may initiate a Voice Mail Transfer in

one of the following methods:

1. The initiating station presses the TRANS button.

2. Dial the Voice Mail Group number,

-or-

Press the preprogrammed VM group button.

3. Dial the desired party’s VMID (Mail Box location) and go on-hook. The system makes the

connection to an available Voice Mail port and sends the Leave Mail Prefix (if any) plus the

digits dialed as the VMID number, then the Leave Mail Suffix digits (if any). The system

then cuts through the transferred caller.

-or-

1. The initiating system presses the Voice Mail button.

2. Press DSS button to transfer desired party’sVoiceMailID.

Conditions

CO Trunks and Internal Calls may be transferred into Voice Mail using this feature.

If no VMID digits are dialed by the transferring station, the identification digits of the

transferring station are sent to VM.

The VMID (mail box location) can be any number between 000 through 999. If

4-digit VMID (Flash 09) is enabled, the range is between 0000 through 9999.

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Vodavi XTS-IP Technical Information Page 324

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