Vodavi XTS-IP Technical Information download pdf (Page 383)

Automatic Call Distribution 4-17

Chapter 4 - Call Distribution - ACD/UCD

DEFAULT … ACD No-Answer Retry Timer is set for 300 seconds.

Conditions

»

If your phone is taken out of service three times consecutively, the agent must manually

put themselves back into an available status. (Refer to “ACD/UCD Available/Unavailable”

on page 4-6.)

Overflow Station Forwarding

Description

An overflow station may be assigned to route callers in queue to a designated station after a

specified time. The overflow station may not be one of the ACD group stations.

This feature allows ACD calls reaching the ACD Overflow Station to call forward to another

station. This is allowed or denied on a system-wide basis. Once enabled in programming, a

ACD Overflow station can Busy/No-Answer forward to Voice Mail Groups, Hunt Groups and

stations. If the ACD Overflow station is busy or does not answer before the no-answer call

timer expires, the ACD call forwards to the designated forward location.

Programming Steps

1. Press the OVERFLOW STA FWD flexible button (FLASH 06, Button #6). The following

message displays:

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.

[0] = Disabled

[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Overflow Station Forwarding is disabled.

Operation

To activate Call Forwarding:

1. Lift the handset or press ON/OFF button.

2. Press the FWD button, or dial code [640].

3. Dial the desired code:

[6] = All Calls

[7] = No Answer Calls

[8] = Busy Calls

[9] = Busy and No Answer Calls

4. Dial the destination number where to forward calls (Station, Voice Mail, UCD groups, or

Hunt group). A confirmation tone sounds.

5. Replace handset or press ON/OFF button.

OVERFLOW STA FWD 0-1

DISABLED

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