Vodavi XTS-IP Technical Information download pdf (Page 386)

4-20 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

PC/ACD Trace Port Assignment

Programming Steps

1. Press the TRACE PORT ASSIGNMENT flexible button (FLASH 63, Button #2) to determine

which port to use for the PC/ACD Interface Trace.

2. Enter a valid number for the PC/ACD Event Trace Port number:

[1] = Port #1 (RS-232-C port labeled SCMI on MPB)

[3] = Port #3 (RS-232-C port on optional SIU on MISB)

[4] = Port #4 (RS-232-C port on optional SIU on MISB)

[5] = Port #5 (UART on MPB)

The LCD displays the current baud rate based on which Port number is assigned to the

ACDSMDRPortnumber(defaultisPort#1).

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … Trace Port Assignment is set to port 1.

Primary Agents

Description

The Primary Agent Assignment feature allows stations serving as primary agents to be

entered into the ACD group. Agents can login to primary and secondary group. Primary

agents ACD calls from their primary group are presented ahead of ACD calls in their

secondary group.

Programming Steps

1. Press FLASH and dial [60].

2. Enter the group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

4. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7). The following message

displays:

5. To add a station as a primary agent of the ACD group, use the dial pad as follows:

 Enter SSS 1 (SSS = station).



Press the HOLD button.

ACD _ EVT _ TRACE I/O BAUD

NO 1 19.2K

Overflow Station Forward (Flash 06, Button #6) allows/disallows excess calls to be

forwarded to another station.

ACD Agent Recall (Flash 06, Button #12) allows/disallows calls that have been

transferred from an ACD Agent to recall the Agent.

ACD5XX PRIMARY AGENTS

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