Vodavi XTS-IP Technical Information download pdf (Page 412)

4-46 Uniform Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

Operation

To make a station available:

Dial [566] on the dial pad,

-or-

Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive UCD

calls.

To make a station unavailable:

Dial [566] on the dial pad,

-or-

Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from

receiving UCD calls.

Conditions

»

If key is programmed, it will flash at 60 ipm double wink.

UCD Calls In Queue Display

Operation

From an idle display key telephone:

1. Dial [567] on the dial pad, followed by the UCD group number (55X),

-or-

Press preprogrammed flexible button. ON/OFF button LED lights steady.

 This idle display prompts a Supervisor that a group is having problems answering

their calls.

 The display tells the agent and their supervisor how many calls are in queue, how

many agents are available or logged into the group, and the time (in minutes) that

the oldest call has been in queue.



The agent automatically receives the calls in queue display whenever there is a call in

queue.

2. Hang up the handset or press ON/OFF button to terminate display.

Wrap-Up Timer

Description

After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for

the duration of the Wrap-Up Timer (regardless of the number of calls in queue), allowing the

agent to finish call related work or to access other facilities. This allows agents to remove

themselves from the group (i.e., DND, Unavailable, Call Forward) or originate another call. The

Wrap-Up Timer is programmed as part of the UCD database (system-wide). The Wrap-Up

Timer setting is variable from 000 to 999 seconds.

This feature cannot be used with a call in progress. The station is considered busy

for incoming calls during this operation.

1 2 ... 407 408 409 410 411 412 413 414 415 416 417 ... 625 626

Comments to this Manuals

Ilene 24 Apr 2024 | 18:24:25

One of the biggest, high traffic sites on the planet is Wikipedia. However, placing your backlinks on that site proves unsuccessful 99.9% of the time, making it almost impossible to siphon from the masses of daily visitors that they receive. What Matt and has team have very cleverly done, is uncover a ‘stealth-like’ strategy that allows you to link from Wikipedia directly to a site that YOU own. Giving you an AGED authority backlink, and a traffic hotspot in which to suck targeted traffic fro