E-68 Programming Tables
Appendix E - Customer Database Programming
Program
Code
Flexible
Button
Function Data
FLASH 60 ACD* Group 554 Programming
1GroupName
2AlternateGroup
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8SecondaryAgent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
ACD* Group 555 Programming
1GroupName
2AlternateGroup
3 Overflow Station
4 Supervisor
5 CIQ Threshold (00-99)
6 Wrap-Up Timer (000-999)
7 Primary Agent
8SecondaryAgent
9 Guaranteed RAN
10 Primary RAN
11 Secondary RAN
12 Transferred RAN
13 Overflow Timer (000-600)
14 Call Factor (0-999)
Table E-16: ACD Group Parameters (FLASH 60)
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