Vodavi XTS-IP Technical Information download pdf (Page 397)

Automatic Call Distribution 4-31

Chapter 4 - Call Distribution - ACD/UCD

5. Enter a valid station number of the desired ACD Supervisor station.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

To delete an ACD Supervisor Station:

1. Press [#] three times.

2. Then press the HOLD button.

Transferred Recorded Announcement

Description

The Transferred Recorded Announcement (RAN) is for CO callers who are transferred to an

ACD group. This forces callers transferred to an ACD Group to listen to the announcement

prior to entering the queue or ringing an agent.

Programming Steps

1. Press FLASH and dial [60].

2. Enter the group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

4. Press the TRANSFERRED RAN flexible button (FLASH 60, Button #12). The following

message displays:

5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove

the entry.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Wrap-Up Timer

Description

After completion of a ACD call (on-hook) the agent is not subjected to another ACD call for

the duration of the Auto Wrap-Up Timer allowing the agent to finish call related work or

access other facilities. This lets agents remove themselves from the group (e.g., DND, Call

Forward) or originate another call. This timer feature is programmable for each ACD Group in

the system.

The ACD Wrap-Up Timer setting is variable from 000-999 seconds.

Programming Steps

1. Press FLASH and dial [60].

2. Enter the group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

ACD5XX SUPERVISOR STA

XXX

ACD5XX XFER RAN 1-8

X

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