Vodavi XTS-IP Technical Information download pdf (Page 396)

4-30 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

The ACD Supervisor Display shows the following information:

5XX = ACD Group (550-565)

CIQ: XX = Calls in queue

AGENT(S): XX = Agents logged in

OC: hh:mm:ss = Oldest call in hours, minutes and seconds

To change the display to a different group:

Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group

you want to observe,

-or-

Press the preprogrammed flexible button.

Conditions

»

To receive the Supervisor’s Queue Status display, station must be logged in as Supervisor

and dial the flexible code for the desired group.

»

ACD Supervisors receive the Queue Status display in real time.

»

TheQueueStatusdisplayisonlygivenwhentheACDgroupmemberorSupervisor's

station is not receiving a higher priority display, such as HELP or Out-Of-Service, or other

applicable off-hook events are taking place at the station.

»

The Supervisor’s Queue Status display is saved in battery backed memory.

»

When a Supervisor logs out of the group presently displayed, they must enter a new

request for Queue Status display.

Supervisor Station Assignment

Description

The ACD Supervisor Station assignment feature provides a means to assign each ACD group

a supervisor. This Supervisor Station can receive the calls in queue display in real time,

receives No Answer/Out of Service conditions, HELP displays from the groups to which the

supervisor is assigned, and can barge-in on active calls in their ACD Group or groups.

A supervisor can be assigned in ADMIN to a group or groups to receive the help request and

out of service (OOS) messages. If a supervisor station is assigned in ADMIN, it is considered

logged in. A supervisor can dial a supervisor login code [576] followed by the ACD group that

the supervisor is logging into and their 4-digit Agent ID number.

Programming Steps

To establish an ACD Supervisor Station:

1. Press FLASH and dial [60].

2. Enter the group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

4. Press the ACD SUPV flexible button (FLASH 60, Button #4).

5XX: CIQ: XX AGENTS: XX

OC: HH:MM:SS

1 2 ... 391 392 393 394 395 396 397 398 399 400 401 ... 625 626

Comments to this Manuals

Ilene 24 Apr 2024 | 18:24:25

One of the biggest, high traffic sites on the planet is Wikipedia. However, placing your backlinks on that site proves unsuccessful 99.9% of the time, making it almost impossible to siphon from the masses of daily visitors that they receive. What Matt and has team have very cleverly done, is uncover a ‘stealth-like’ strategy that allows you to link from Wikipedia directly to a site that YOU own. Giving you an AGED authority backlink, and a traffic hotspot in which to suck targeted traffic fro