Vodavi XTS-IP Technical Information download pdf (Page 390)

4-24 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

To program a Table for digital voice mail:

1. Press the TABLE X flexible button (1-8).

2. Dial [4] for the Digital Voice Mail function.

3. Dial [44X] (X=0-7) for the Voice Mail Group.

4. Dial a three-digit menu number [000-999].

5. Dial [0-9].

0 = No DTMF Detection, No Messages Played. (Default)

1 = DTMF Detection, No Message.

2=NoDTMF,PlaceInQueueMessage.

3 = DTMF Detection, Place In Queue Message.

4 = No DTMF, Hold Time Message.

5 = DTMF Detection, Hold Time Message.

6 = No DTMF, Both Messages.

7 = DTMF Detection, Both Messages.

8=Notusedatthistime.

9=Notusedatthistime.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

To clear entries:

1. Press the [#] button.

2. Then press HOLD.

Ring Timer

Description

The ACD Ring Timer determines how long a call rings into a busy ACD group before being

presented to the Primary Recorded Announcement. The ACD Ring Timer setting is variable

from 000–300 seconds.

Programming Steps

1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message

displays:

2. Enter a valid number which corresponds to 000-300 seconds.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … ACD Ring Timer is set for 60 seconds.

A RAN Table must be specified in ACD programming. If a RAN Table is NOT specified,

incoming CO callers are not answered but continue to receive ringback.

RING 000-300

060

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