Vodavi XTS-IP Technical Information download pdf (Page 380)

4-14 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

5. Enter the desired name using the dial pad (up to eight characters).

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Guaranteed Message Announcement

Description

A Guaranteed Message announcement may be assigned to the group to force callers to listen

to the announcement prior to entering the queue or ringing an agent.

Callers listening to this type of announcement may dial digits (up to 14) using their dial pad.

These digits can then be compared against the Local Number/Name Translation Table and

routed to destinations based on table overrides. These digits (or a translation table entry’s

digit/name) then show on an agent’s display as calling number identification digits.

This RAN function is only used for incoming CO calls to ACD Groups.

Programming Steps

1. Press FLASH and dial [60].

2. Enter the group number (550-565) on the dial pad.

3. Press HOLD. A confirmation tone sounds and the display updates.

4. Press the GUARANTEED RAN flexible button (FLASH 60, Button #9). The following

message displays:

5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove

the entry.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

Table 4-1: Dial Pad Keys

Other Codes

1 = 1# 8 = 8# = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 12 ! = *1 = = #4

6=6# -=13 $=*2 #=##

7=7# ‘ =14 &=*4 .=24

ACD5XX GUARANTEED RAN 1-8

X

1 2 ... 375 376 377 378 379 380 381 382 383 384 385 ... 625 626

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