Vodavi XTS-IP Technical Information download pdf (Page 403)

Uniform Call Distribution 4-37

Chapter 4 - Call Distribution - ACD/UCD

Programming Steps

1. Press the MIT TIMER flexible button (FLASH 61, Button #2). The following message

displays:

2. Enter a valid number on the dial pad which corresponds to 000-600 seconds.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … UCD Message Interval Timer is set for 60 seconds.

No-Answer Recall Timer

Description

If a call routed to a station via UCD is not answered by the UCD Agent/Station before the

No-Answer Recall Timer expires, the call is returned to UCD Queue with the highest priority.

In addition, the station that failed to answer the ringing UCD call is placed into an out-of-

service (OOS) state. The UCD No-Answer Timer setting is variable from 000–300 seconds.

Programming Steps

1. Press the NO-ANSWER RECALL TIMER flexible button (FLASH 61, Button #5).The

following message displays:

2. Enter a valid number on the dial pad which corresponds to 000-300 seconds.

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

DEFAULT … UCD No-Answer Timer is at 000 (disabled).

Conditions

»

If your phone is taken out of service three times consecutively, the agent must manually

put themselves back into an available status. (Refer to “UCD Available/Unavailable” on

page 4-45.)

MESSAGE INTERVAL 000-600

060

The UCD Ring and Message Interval Timers only apply when RAN ports are

specified. If RAN ports are not specified, incoming callers continue to receive a

ringback tone.

NO - ANS RECALL 000-300

000

1 2 ... 398 399 400 401 402 403 404 405 406 407 408 ... 625 626

Comments to this Manuals

Ilene 24 Apr 2024 | 18:24:25

One of the biggest, high traffic sites on the planet is Wikipedia. However, placing your backlinks on that site proves unsuccessful 99.9% of the time, making it almost impossible to siphon from the masses of daily visitors that they receive. What Matt and has team have very cleverly done, is uncover a ‘stealth-like’ strategy that allows you to link from Wikipedia directly to a site that YOU own. Giving you an AGED authority backlink, and a traffic hotspot in which to suck targeted traffic fro