Vodavi XTS-IP Technical Information download pdf (Page 393)

Automatic Call Distribution 4-27

Chapter 4 - Call Distribution - ACD/UCD

»

When a supervisor logs out of the group presently displayed, they must enter a new

request for queue status display.

Supervisor Login/Logout

Description

The Supervisor Login/Logout feature provides a means for a supervisor to log into one of the

ACD groups and monitor calls.

Operation

 To log in, dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group

number (5XX),

-or-

Press a preprogrammed LOGIN flexible button. (Flexible button must have [576]+[5XX]

programmed onto it.)

The Supervisor enters a unique SUPERVISOR ID code (0000-9999). The LOGIN flexible

button LED is lit steady. A confirmation tone sounds and the supervisor is logged onto

the ACD group. The ON/OFF LED extinguishes if the supervisor started the sequence in

the handsfree mode. When the supervisor logs in, an ACD login event is sent to the ACD

Events Trace port, if active.



To log out, dial LOGOUT CODE [575] on the dial pad, followed by the desired ACD group

number (5XX),

-or-

Press a preprogrammed LOGIN/LOGOUT flexible button, the LED extinguishes.

Conditions

»

Only 1 supervisor can be logged into a group.

»

If a supervisor logs into an ACD group from a station that is logged into another ACD

group, the station remains in the previous ACD group.

»

A supervisor may log out while in wrap-up, or unavailable.

»

A supervisor logging in is first placed in Wrap-Up mode before receiving an ACD call.

»

The XTS Digital System does not verify the supervisor’s ID codes, other than requiring that

four digits are entered.

»

Flexible button must have 575+5XX programmed onto it.

ACD Supervisor Log-in LED only lights for ACD group assigned to that button.

The same flexible button can be used to toggle the Login/Logout feature.

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