Vodavi XTS-IP Technical Information download pdf (Page 364)

3-24 Recall

Chapter 3 - Attendant Features and Operation

Unanswered Call Management Table

Description

An Unanswered Call Management Table with 100 entry capacity is maintained in the system.

The calling number/name information pertaining to any unanswered call is placed in this

table at the time the system determines the call was abandoned.

This table may be accessed from any display telephone to review unanswered calls. Only an

Attendant station(s) can delete an entry from this table.

Operation

This table may be accessed from any station display phone so that the unanswered calls may

be reviewed and handled by the end user. Upon entering the review process, the functions

availabletoaphoneare:

Conditions

»

Telco must activate Caller ID service.

»

Auto Attendant calls are considered answered.

Recall

Description

A held CO call left unattended by a station recalls the Attendant(s) after a programmable

time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display

that identifies the originating station of the unanswered call.

Operation

To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate.

Conditions

»

Recall does not apply to intercom calls placed on hold.

Table 0-2: ICLID Unanswered Call Management

Function Button

1. Go to beginning of table Dial Code 635

2. Review next item in table entry MUTE

3. Step to next table entry HOLD

4. Delete table entry (Attendant only) FLASH

5. Exit table review function ON/OFF

6. Step to previous table entry TRANSFER

7. Call Back SPEED

1 2 ... 359 360 361 362 363 364 365 366 367 368 369 ... 625 626

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