Vodavi XTS-IP Technical Information download pdf (Page 407)

Uniform Call Distribution 4-41

Chapter 4 - Call Distribution - ACD/UCD

2. Enter the group number (550-557) on the dial pad.

3. Press HOLD.

4. Press the PRIMARY AGENT flexible button (FLASH 60, Button #7). The following message

displays:

5. To add a station as a primary agent of the UCD group, use the dial pad as follows:



Enter SSS 1 (SSS = station).

 Press the HOLD button.

6. To delete a station from being a primary agent of the UCD group, use the dial pad as

follows:

 Enter SSS 0 (SSS = station).

 Press HOLD to save the entry. A confirmation tone sounds and the display updates.

7. To view primary agents in the UCD group, press button #7.

Primary Recorded Announcement

Description

A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the

first one presented to the caller.

Programming Steps

1. Press FLASH and dial [60]. The following message displays:

2. Enter the group number (550-557) on the dial pad.

3. Press HOLD.

4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).

5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove

the entry.

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

UCD5XX PRIMARY AGENTS

XXX XXX XXX XXX XXX XXX

UCD ATTRIBUTES

SELECT A GROUP

UCD5XX PRIMARY RAN 1-8

X

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