Vodavi XTS-IP Technical Information download pdf (Page 388)

4-22 Automatic Call Distribution

Chapter 4 - Call Distribution - ACD/UCD

Recorded Announcement Tables

Description

Determines the type, index (port) number and message length for the eight available

Recorded Announcements (RAN). There are eight RAN Tables that can be programmed.

The type can be either a CO line port, an SLT port, Digital Voice Mail, or a RAN Hunt Group

port. The index number specifies which circuit for the type of interface. The message length is

used to match the maximum length of the message to the device that is used.

Digital Voice Mail can be used as a RAN Announcer for ACD Groups. A menu is provided to

play the announcement, as well as collect DTMF digits and route the caller to an alternate

destination. In addition, a place in queue and an average hold time message can be played to

the caller. The ability to detect DTMF, play average hold time, and place in queue are all

programmable in this area.

When using the Digital Voice Mail as a RAN Announcer, the following options are available:

Table 4-2: Voice Mail RAN Announcer Options

Option Action

0 Do NOT take a menu action on any DTMF dialed by the caller; DO NOT

play Place in Queue or Hold Time message. (Default)

1 Take menu action only on DTMF dialed by the caller; DO NOT play

Place in Queue or Hold Time message.

2 DO NOT take menu action on any DTFM dialed by user; play the Place

in Queue message only.

3 Take menu action on DTMF; play the Place in Queue message.

4 DO NOT take menu action on any DTFM dialed by user; play the Hold

Time Message only.

5 TakemenuactiononDTMF;playHoldTimemessage.

6 DO NOT take menu action on any DTFM dialed by user; play the Place

in Queue and Hold Time message.

7 Take menu action on DTMF; play the Place in Queue and Hold Time

message.

8-9 Not used at this time

DVM software version must be 2.90B or greater to have RAN functionality.

No Message Duration for type [4] entries is required.

A RAN table must be programmed for Overflow to operate.

1 2 ... 383 384 385 386 387 388 389 390 391 392 393 ... 625 626

Comments to this Manuals

Ilene 24 Apr 2024 | 18:24:25

One of the biggest, high traffic sites on the planet is Wikipedia. However, placing your backlinks on that site proves unsuccessful 99.9% of the time, making it almost impossible to siphon from the masses of daily visitors that they receive. What Matt and has team have very cleverly done, is uncover a ‘stealth-like’ strategy that allows you to link from Wikipedia directly to a site that YOU own. Giving you an AGED authority backlink, and a traffic hotspot in which to suck targeted traffic fro